MSBILL.INFO on credit card statement

Anonymous

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

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Anonymous

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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Don Varnau 19,930 Reputation points Volunteer Moderator

2020-12-12T16:16:57+00:00
DSop4Life wrote:

Listen, for some reason MSbill is NOT legit. I have 3 charges occur all in the same day an hour apart each. ABSOLUTELY NOTHING about the purchases in my order history especially since I didnt make ANY purchases. Trying to find anything out has been a brick wall! No live support for any human to look into. Look at your order history.....yeah THESE CHARGES ARE NOT THERE!!!!!!!! So what are they? Why do I have them? Where do I contact someone to investigate this fraud? I want and need answers! I want and need my money back!!!! Absolutely fraud is what has happened and it must be investigated!
You could dial back the anger. We here at Microsoft Community can only help by advising:
1. It is reportedly very difficult to reach Microsoft Support by phone at present
2. Some have gotten help by calling Microsoft Store Support at the phone number found via this page:
https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0

Don
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Anonymous

2020-12-12T15:39:05+00:00

Listen, for some reason MSbill is NOT legit. I have 3 charges occur all in the same day an hour apart each. ABSOLUTELY NOTHING about the purchases in my order history especially since I didnt make ANY purchases. Trying to find anything out has been a brick wall! No live support for any human to look into. Look at your order history.....yeah THESE CHARGES ARE NOT THERE!!!!!!!! So what are they? Why do I have them? Where do I contact someone to investigate this fraud? I want and need answers! I want and need my money back!!!! Absolutely fraud is what has happened and it must be investigated!
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Anonymous

2020-12-04T01:44:44+00:00

Same thing for me at $16.19 -- can't effect any change with MS slippery, slimy contact pages. Am having my bank, Navy Federal take legal action.
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