MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-01-28T20:36:04+00:00

    I have an amount of $26.88 on my credit card that I need to know what it is for

    -   -   -

    Please see my post, second post above yours on this page.

    Don

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  2. Anonymous
    2021-01-28T20:19:10+00:00

    I have an amount of $26.88 on my credit card that I need to know what it is for

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  3. Anonymous
    2021-01-27T13:24:02+00:00

    I had to change my bank account and debit card and tell my debit card company to NOT automatically  inform my former creditors of my new card number...which they will do unless you tell the bank to tell them not to. You have to opt out.

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  4. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-01-27T10:09:49+00:00

                ZackaryVentura  wrote:

    I have this problem now. How do i stop it from making payments?

     https://support.microsoft.com/en-us/help/10623/microsoft-account-investigate-billing-charge 

    It is reportedly very difficult to reach Microsoft Support by phone at present, but some have gotten help by calling Microsoft Store Support at the phone number found via this page:

    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

    Don

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