MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

Was this answer helpful?

400+ people found this answer helpful.
0 comments

178 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-02-21T15:51:44+00:00

    I just got a charge on my credit card for $134 from Microsoft and no way to contact them about this charge! I called an 800 number but it was computerized and only for x box which I don't have. No phone number on the credit card to follow the charge so had to report it as fraud.

    Was this answer helpful?

    0 comments
  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-02-18T08:13:01+00:00

    I dont know what this is so please cancel it and refund all the money that you have taking out because I never authorized any of these charges thank you

    -  -  -

    Please read my post, just above your post on this page.

    Don

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-02-18T04:36:47+00:00

    I dont know what this is so please cancel it and refund all the money that you have taking out because I never authorized any of these charges thank you

    Was this answer helpful?

    0 comments
  4. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-02-16T20:43:08+00:00

    Hi there good afternoon I like to cancel my Microsoft office. I hardly use it right now and would like to get my refund back. I don't know why you guys charge me and I don't really use the Microsoft on my computer. Thank you.

    How to Cancel a Microsoft Subscription

    https://support.microsoft.com/en-us/account-billing/how-to-cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530 

    How to investigate a billing charge from Microsoft or MSbill.info

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

    It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

    Microsoft Store Support

    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

    Don

    Was this answer helpful?

    0 comments