MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2021-03-04T13:45:39+00:00

    Good morning all,

    For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

    Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

    Thank you

    They have taken money out off my account also why when I haven't ordered anything

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-02-24T17:42:23+00:00

    jimStamp2 wrote

    my wife is charged $2.26 every month on her credit card and she does not use Microsoft at all please advise

    How to investigate a billing charge from Microsoft or MSbill.info

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

    It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

    Microsoft Store Support

    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

    Don

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  3. Anonymous
    2021-02-24T17:27:26+00:00

    MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

    I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

    https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

    my wife is charged $2.26 every month on her credit card and she does not use Microsoft at all please advise

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  4. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-02-21T16:48:20+00:00

     MaryAnnRemmel wrote:

    I just got a charge on my credit card for $134 from Microsoft and no way to contact them about this charge! I called an 800 number but it was computerized and only for x box which I don't have. No phone number on the credit card to follow the charge so had to report it as fraud.

    See if this article helps you determine what the charge is for.

    How to investigate a billing charge from Microsoft or MSbill.info

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

    If it doesn't help, stopping the payment is certainly a reasonable action.

    Don

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