MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2021-06-10T02:00:36+00:00

    Cancelar

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  2. Anonymous
    2021-06-08T11:10:36+00:00

    As far as I know Microsoft doesn't want to tell us that. An there is the problem you, me and many other are being billed for something and somewhere that Microsoft refuses to clarify.

    You have some options:

    1. Cancel the card (easy if you dont have many things linked)
    2. Try it by the legal path. Is impossible that Microsoft cant provide that info. MS is billing you so they should be mandatory that they are capable of telling you why and where are they billing.
    3. Im actually scaling this to the costumer government defensor in my country ( Spain ).

    If you are not enough patient just change the credit card.

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  3. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-06-08T09:14:58+00:00

    BertFeenstra61 wrote:

    I have the same issue, but more trouble... I do not know to what account my monthly payments are linked. I can see a reference code in the billing details - maybe to an invoice number? - and I have asked MS serveral times on several websites if they can see where it's linked to but a real answer is not coming (yet)...

    Please see the post just above yours on this page.

    Don

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  4. Anonymous
    2021-06-08T07:11:28+00:00

    I have the same issue, but more trouble... I do not know to what account my monthly payments are linked. I can see a reference code in the billing details - maybe to an invoice number? - and I have asked MS serveral times on several websites if they can see where it's linked to but a real answer is not coming (yet)...

    Was this answer helpful?

    0 comments