MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges


* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2019-04-04T07:32:43+00:00

    Purchase of AED 37.85 with Debit Card ending 9591 at MICROSOFT*STORE, MSBILL.INFO. Avl Bal is AED Pls refer stmt for exact amt

    Have bean dedacting this amont towis this monthe can you tell me what its for pleas, thanks.

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  2. Anonymous
    2019-03-27T17:34:13+00:00

    Good morning all,

    For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

    Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

    Thank you

    I have been trying for months to get micro soft to stop taking $10.79 out my account and nobody seems to be able to help me.   Thanks Sheila Norris

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  3. Anonymous
    2019-03-12T17:49:16+00:00

    Goin through similar issue. My son was given a gift card ut a "back-up" CC was needed so I allowed him to use mine. Once his gift card was used up MS started billing my CC up the wahzoo. I contacted my bank and ended that mess. My son can ONLY play VG on weekends the day they billed have been WEEK DAYS and he says he didnt purchase anything without my permission. I believe him. Now that he has another gift catd MS aren't allowing him to use it until I pay up those charges they CONTINUED to charge my CC. Now that we are IN HOLD until I pay I'M PISSED OFF. I WILL BE CONTACTING THE #  YOU PROVIDED. RIGHT AWAY. MS is doing too much by blocking him while THEY have MY MONEY. Thanks for the contact because the # I have ARE NOT WORKING.

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  4. Anonymous
    2019-02-20T00:45:27+00:00

    The "Terms and Conditions" of various items that I agreed to for various items from various companies are so long and complicated that I just click "I Agree" because, well, I don't have all day trying to figure out what it's saying. We need to force companies to be upfront and let people know EXACTLY what they're signing up for. Microsoft Xbox KNOWS EXACTLY WHAT THEY'RE DOING when they ask for your credit card, knowing that kids will order or agree to to payments whether or now they understand it. Kids who are busy playing games will not stop to read fine prints if they can get something online, especially when they don't like interruptions. Who does? Always be careful when you hand over your credit card information because you need to know if there will be further charges for merchandise/services in the future. A lot of people find out the hard way when they get the credit card bill and find out they're paying for Xbox items. It can get very expensive.

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