MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-09-08T21:29:54+00:00

    Hi it’s Catherine Shorten emailing you about the the advertising msbill’s that you charged me on my visa bill. There was five different bills charges and five different amounts. The dates and amounts are as of July 30/2l-Aug 02/21 $69.61, Aug 04/21-Aug 05/21 $50.55, Aug 09/21-Aug 10/21 $11.29, Aug 09/21-Aug 10/21 $51.31, Aug 10/21- Aug 11/21 $51.50, Aug13/21-Aug 16/21 $100.04 the amounts told $334.30 all together. I don’t know why I was charged these amounts in the first place.I also don’t know what they would be for because I looked up my Microsoft account and it said my balance was zero and that I had nothing in my cart. I would like a refund for these charges as soon as possible to be put on my visa. I also did not receive anything in the mail for those amounts. Another thing I tried to call you to get to talk to some one about this problem but the message on the machine said you could not leave a message. If you need to call me you can at <removed> if you don’t get me leave me a phone number and a short message and l will get back to you as soon as possible. Thank You Catherine

    Sorry. You aren't communicating with anyone connected to Billing here.

    Those are odd amounts to be charged. Could someone else be charging things to your card?

    See if you can help yourself with this info...

    How to investigate a billing charge from Microsoft or MSbill.info

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

    If you can reach Microsoft Store Support, they will be able to help.

    It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

    Microsoft Store Support

    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

    You may have to tell the Virtual Agent many times that you want to speak to an agent.

    Don

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  2. Anonymous
    2021-09-08T20:40:01+00:00

    Hi it’s Catherine Shorten emailing you about the the advertising msbill’s that you charged me on my visa bill. There was five different bills charges and five different amounts. The dates and amounts are as of July 30/2l-Aug 02/21 $69.61, Aug 04/21-Aug 05/21 $50.55, Aug 09/21-Aug 10/21 $11.29, Aug 09/21-Aug 10/21 $51.31, Aug 10/21- Aug 11/21 $51.50, Aug13/21-Aug 16/21 $100.04 the amounts told $334.30 all together. I don’t know why I was charged these amounts in the first place.I also don’t know what they would be for because I looked up my Microsoft account and it said my balance was zero and that I had nothing in my cart. I would like a refund for these charges as soon as possible to be put on my visa. I also did not receive anything in the mail for those amounts. Another thing I tried to call you to get to talk to some one about this problem but the message on the machine said you could not leave a message. If you need to call me you can at <removed> if you don’t get me leave me a phone number and a short message and l will get back to you as soon as possible. Thank You Catherine

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  3. Anonymous
    2021-09-01T07:00:08+00:00

    Open your Microsoft account and check if you have a subscription to Microsoft products and then cancel.

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  4. Anonymous
    2021-07-09T16:53:31+00:00

    I have the same problem. In june they billed me 3 o 4 times 19,52 $, and end of may, 22 $ something.

    Tired talking with them, but to no avail.

    Still trying.

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