MSBILL.INFO on credit card statement

Anonymous

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

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Anonymous

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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178 additional answers

Anonymous

2020-11-21T02:21:20+00:00

I am being charged with gradually from 1 dollar to 4.99 and now to 9.99. I called my CC company and reported the fraudulent transactions and canceled my card. I disputed the charges. I would love to see who or what it is for.
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Don Varnau 19,930 Reputation points Volunteer Moderator

2020-11-14T20:21:59+00:00
They have been charging $14.99 to my card ever since the fifth month of this year. I have sent many emails to get them to stop and to get a refund and they keep on charging my card! And every time I go to cancel what they are charging me for, it shows not a dang thing but they keep on charging me... it is really starting to make me mad!!! This is what it states: (Hi PreciseBull8077. You don't have any subscriptions.) but yet they are charging me!
Please read the post that's immediately above your post on this page.

Don
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Anonymous

2020-11-14T19:48:44+00:00

They have been charging $14.99 to my card ever since the fifth month of this year. I have sent many emails to get them to stop and to get a refund and they keep on charging my card! And every time I go to cancel what they are charging me for, it shows not a dang thing but they keep on charging me... it is really starting to make me mad!!! This is what it states: (Hi PreciseBull8077. You don't have any subscriptions.) but yet they are charging me!
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Don Varnau 19,930 Reputation points Volunteer Moderator

2020-11-14T00:14:35+00:00
Edith #### wrote:

I Have Charges on my credit card and I would like information On what It is for.

Please reply

Edith Frey

Email *** Email address is removed for privacy ***

asap
https://support.microsoft.com/en-us/help/10623/microsoft-account-investigate-billing-charge

If you can't resolve the issue after working through procedures on that page, some users have gotten help by contacting Microsoft Store Support by phone.

Number on this page.

https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support?

Don
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