MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2020-11-06T20:35:33+00:00

    I have been charged $40.00 on my card oli need an refund

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2020-10-29T22:09:44+00:00

    khalidkhadim1 wrote:

    I didnt wrait this its faik so close this case

    -  -

    I may not fully understand what you're asking, but we don't close cases here. If you want to unsubscribe from Notification Emails, go to the original post, the first post on this page

    MSBILL.INFO on credit card statement

    to click on Subscribe then Unsubscribe.

    Don

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  3. Anonymous
    2020-10-29T20:56:04+00:00

    I didnt wrait this its faik so close this case

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  4. Don Varnau 19,930 Reputation points Volunteer Moderator
    2020-10-29T19:54:07+00:00

    I was charged $15.93 on credit card with description 'Microsoft*Ultimate 1 Montmsbill.infoWA'.  I don't know the account id or email associated with the charge.  I've checked all emails associated with my family.  How can I find out why I was charged and also cancel future charges?

    Please see the post that's immediately above your poston this page.

    Don

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