Mail Flow - External Message Warning HELP

Anonymous
2019-02-11T17:13:35+00:00

Hello!

I'm trying to setup a mail flow rule for external email messages from non-organization addresses. I have it setup great, however I have it coded so that it displays the yellow background, red boarder etc and it displays perfect in a sample code viewer. However, when I add it to my rule and then send a test message to my email from outside the org, it doesn't display any of these colors. HELP?? I have included my code below. I'm using 0365

<div style="background-color:#FFEB9C; width:100%; border-style: solid; border-color:#9C6500; border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:'Calibri'; color:Black; text-align: left;"><span style="color:#9C6500"; font-weight:bold;>CAUTION:</span> This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.</div><br>

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Anonymous
2019-02-11T19:26:52+00:00

Hi BH33,

Thanks for provide the details in your post. About your question, please kindly check following steps to see if it can help you fix this issue:

  1. In Exchange Admin Center, go to mail flow > rules and then click "+" to create a new rule.
  2. Then set the new rule like below picture:

Note: in step 4, please enter following code: 

<p><div style="background-color:#FFEB9C; width:100%; border-style: solid; border-color:#9C6500; border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:'Calibri'; color:Black; text-align: left;"><span style="color:#9C6500"; font-weight:bold;>CAUTION:</span> This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.</div><br></p>

I have tested above rule on my side and I can successfully show the warning message(see below picture), if you have any problems when doing so, please feel free to post back and provide us a screenshoot of the detailed information about the rule you created for analysis.

Regards,

Jennifer

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  1. Anonymous
    2019-06-07T14:21:17+00:00

    I noticed when I was testing I was using my cell phone. When I tested from an external email using a pc the colors showed.

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  2. Anonymous
    2019-06-07T14:39:18+00:00

    it actually eventually worked (took about 30-45 min)...so give it time but it worked!

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  3. Anonymous
    2019-07-05T05:34:26+00:00

    We have managed to setup the Warning Banners, but now we face an issue where emails with attachments attach themselves as a message inside the message. Adding the Sender as an Exception to the rule fixes it, but need to understand why this is happening when adding the banner via the Transport rule.

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  4. Anonymous
    2019-07-07T09:41:31+00:00

    Hi FlyingCheetah,

    Greetings, since your question is different from the original one in this thread, to focus on your scenario and help you better, we recommend you post a new thread with more specific information of the transport rule you create in our forum and our engineer will continue to help you with it.  

    Thanks for your understanding and cooperation.

    Best regards,

    Jennifer

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