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When someone else in our OneDrive has downloaded files in the past, I used to be able to click on those same files and they would open without issue. Now, I get the above error code and have to continue to hit "try again." Does anyone have any idea as to why all of the sudden I'm having this problem? Thank you.
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
i'm having this problem as of this week. tried resetting OneDrive as per the original instructions - still can't sync OneNote, still can't upload to OneDrive. why am i paying for this?
Having the same issue - we are about to migrate from Dropbox to Onedrive, but this error 0x80070185 is blocking. If I restart onedrive, the problem goes away for a couple of hours, but we can't keep restarting Onedrive across the organization.
It happens on Mac and PC
Have tried reinstall, and new profile, still no joy.
Hi
hopefully this will help someone we were getting 0x80070185 for multiple users
it was our firewall decrypting HTTPS once i added exception for our onedrive site it seems to be working ok now.
Hi
hopefully this will help someone we were getting 0x80070185 for multiple users
it was our firewall decrypting HTTPS once i added exception for our onedrive site it seems to be working ok now.
Glad that solved it for you. Unfortunately, ours is already disabled, but does not resolve the issue. I remain convinced it applies primarily to libraries over the list view threshold as I can always replicate the issue on such libraries but never happens on libraries under the threshold.
We are having the same issue. One of the libraries only has 600 items in it, so the issue is not due to the 5000 view threshold. We do have a couple of libraries that are over the threshold and exhibiting the same error, but the one with only 600 items has the error as well.
The one common thing between these four libraries is that the files they contain were all migrated from a local fileshare. Some were migrated via the OneDrive sync tool itself, while others were migrated with the SharePoint Migration tool that Microsoft provides. Maybe there is something about migrated files that causes the issue, maybe they are missing some hidden internal property until after you open it for the first time.
With that in mind, the error does seem to only occur the first time you try to open a cloud file. Subsequent openings of the file don't seem to produce the error, even if you push the file back to online-only (Free Up Space) then open it again, the error doesn't seem to appear. It's like you need to create a local cache of the item (or create that hidden internal property in SharePoint for the item) for it to open properly.
I am testing a process of making an entire synced library available offline (Always keep on this device), then pushing everything back to the cloud (Free Up Space). After this has been done, I am hoping that all items are 'cached' locally and open as expected without error. It seems to work so far.