ERROR code: 0x80070185

Anonymous
2018-06-14T19:48:02+00:00

When someone else in our OneDrive has downloaded files in the past, I used to be able to click on those same files and they would open without issue. Now, I get the above error code and have to continue to hit "try again." Does anyone have any idea as to why all of the sudden I'm having this problem? Thank you.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2019-10-11T15:28:10+00:00

    I was able to fix this just by renaming the ROOT folder in the library (ie. append a "1") then undo the change you made.  I was able to successfully open all files without issues after.  The only downside I see to this might be that the metadata on the root folder will change.  Subfolders should not be impacted.  

    Obviously depending on your business this will have to be done on off-peak hours, or scheduled outage.

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  2. Anonymous
    2019-09-12T13:44:29+00:00

    I just got this out of the blue as well, for a new file I had just added.  I added a new PPT on my desktop machine to a folder in my OneDrive, attempted to open the file from my laptop and got the "cloud operation" error reported above.

    I ended up emailing the document to myself...  (shades of https://xkcd.com/2194/)

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  3. Anonymous
    2019-09-06T23:29:04+00:00

    I'm having a problem opening most of my OneDrive files.  On the left side of most file names is a small picture of a cloud.  If I click in these files, a window appears with the following information:

    1 Interrupted Action

    An unexpected error is keeping you from copying the file.  If you continue to receive this error, you can use the error code code to search for help with this problem.

    Error 0x8007017C: The cloud operation is invalid.

    IN THIS PLACE IS A SMALL PICTURE OF THE FILE AND ITS NAME.

                                            Try Again                 Skip                   Cancel

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  4. Anonymous
    2019-06-20T02:12:24+00:00

    When your organization has added a half terabyte library to SharePoint, and all user computers have 128GB SSDs as their storage, this "solution" is impractical at best. I notice the issue has gone now, sometime in the last three weeks. At last I can switch off the old server!

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  5. Anonymous
    2019-05-30T21:04:12+00:00

    I have come to the same conclusions as you have but to add to the list of fixes,

    I have found that if you sync the library with OneDrive, instruct OneDrive to always keep the items on your device (obviously can trigger a large download) this also fixes the files in question.  You can then safely use the "Free up Space" to remove them from your local drive.  I looped through our previously migrated sites with this method and it fixed all of those libraries.  

    We also have confirmed it happens on files migrated from SharePoint 2013 on Premise using ShareGate that also have the issue.  

    Hello Jason,

    The only problem is this will only fix the files on the local computer (at least it did for me).  It doesn't actually upload the fixed file when you press 'Free up space'.  I'm not sure why it continues to work locally but I am guessing there is a cached file somewhere.  Curious if it was different for you.

    -Justin

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