Why does AutoSave in Office 365 only work on Microsoft OneDrive?!?

Anonymous
2019-02-03T21:53:24+00:00

Recently I lost power in my home after working on a spreadsheet for over three hours. Even though Auto-save was turned on in preferences, I lost ALL the work-- Auto-recover did not capture any of the changes, either. I had to spend the rest of the day re-creating my changes.

Needless to say, I was pretty pissed off, and went to research how Microsoft had managed to lose all my data. I first went to confirm that AutoSave was turned on, and found "Turn on AutoSave by default" checked on the Preferences/Save panel. However, in the document title bar, AutoSave displayed as "OFF" and was grayed out to the point of imperceptibility. This is true not just of Excel, but Word and Powerpoint as well.

I licensed Office 365 from GoDaddy, so I called their tech support line, and they gave me the incredible story that AUTOSAVE ONLY WORKS WHEN YOU STORE YOUR DOCUMENTS ON MICROSOFT ONEDRIVE - not natively on the Mac or on DropBox, which I've used for years.

****, are you kidding me? According to the "Datanyze.com" website, OneDrive has less than 9% of the "File Sharing" market, well behind DropBox, Box, and GoogleDrive. Even assuming that all Google users are backed up to Google's servers, 2/3 of users out there aren't able to automatically back up their changes because they don't use OneDrive.

Even worse, most have probably been head-faked by Microsoft into thinking that they're safe because AutoSave displays as automatically turned on in Preferences. They don't notice the obscure label in the title bar and don't find out it's actually not turned on until they're hit with a disaster like I was, and then wonder **** happened. 

This policy is patently irresponsible, and anti-competitive to boot.  In order to have AutoSave, you not only have to store your documents on OneDrive, you have to start them up from OneDrive - not your Mac hard drive folder icon - or AutoSave is still turned off.

Now, I'm back to the pre-cloud days of having to constantly remember to save documents as I make important changes to them. Seriously?!?

And don't suggest that AutoRecover will keep me covered in the absence of AutoSave: I've lost countless hours of work when AutoRecover does not do its job. Its reliability on the Mac has always been spotty.

This is crazy. Is Microsoft really willing to callously risk the data integrity of the majority of its users just to coerce them to switch to OneDrive?!?

IMHO, what Microsoft needs to do is:

  1. Display clearly in Preferences/Save that AutoSave is NOT turned on (and change the misleading "automatically as default" wording),
  2. State the reason (i.e. OneDrive required) so that users like me don't waste hours trying to determine whether it's just one more Office 365 bug,
  3. Add a local backup feature to Office 365 to automatically save to a hard-drive or competitive file sharing service (it can't be that hard),
  4. Stop being evil by claiming that not enough people have complained about the missing feature to justify its renewed availability.

Really, Microsoft should be ashamed of having pulled a stunt like this. It's an irresponsible, blatantly anti-competitive move, straight out of the naughty 80s.

[NOTE - this post has been updated to reflect the fact that AutoSave was a more recent development by Microsoft, not a long-standing feature.]

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2020-03-17T17:17:25+00:00

    Jim, I initially started this thread because Windows took away my ability to autosave Word and Excel documents to the local drive as it had done for decades.   I didn't like Microsoft forcing me to push documents to any cloud, and taking away functionality in order to do so.   Now more than a year later I've adjusted to doing frequent manual saves.  The community took my comment and ran with it in other directions, such as those you refer to above.

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  2. Anonymous
    2020-01-19T19:34:47+00:00

    You want to put a OneDrive (in Microsoft's cloud) directory into a Google cloud directory? From a logic perspective, I don't see how that could possibly work without huge delays and confused operating systems.

    We want to be able to autosave MS Word files to our hard disk regardless of whether the area we are saving to is in OneDrive or not.   There is no technical reason why autosave should be limited to OneDrive.   Autosave is the same thing as doing a regular save, except that it takes place on a timed basis automatically.

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  3. Anonymous
    2019-07-02T21:09:42+00:00

    Back to the Future... (or at least the 90s).

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  4. Anonymous
    2019-03-12T20:48:47+00:00

    Alex:

    I just saw your reply: did you read my original posting? 

    1. Auto-recover did not work. There was no copy of the file in the path you specified. It's not the first time AutoRecover has not worked for me.
    2. It would seem that Microsoft shot itself in the foot (and the rest of us in the head) by being clever with Auto-save. Now that there is apparently no way to avoid auto-saving changes you did not want, the "only" solution is OneDrive version control. Perfect for the 9% of users out there who have chosen Microsoft's cloud service. The rest of us now have an exposure that I would bet 99% are not aware of. Way to go, Mr. Softie!

    And incidentally, I have provided the same feedback to the MS Office feedback service. It disappeared into the cloud without a reply...

    Larry

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  5. Anonymous
    2019-02-05T15:18:32+00:00

    Thanks, Hond, Unfortunately, no auto-recover file there either for my missing spreadsheet...

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