OneDrive crashes and deletes itself

Anonymous
2018-06-08T05:44:26+00:00

On my laptop OneDrive (which has been working flawlessly for years) now crashes at random. It won't restart.  In fact it seems the exe file has disappeared.  I need to unistall it and reinstall it.  Had to do this three times in the last three days.

There are no error messages - the icon just disappears.

How do I diagnose and cure this?

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2018-06-08T05:46:14+00:00

    Lets try to reset Onedrive to see hownit works after

    1. Press the Windows key + R.

    In the Run window, enter: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset

    After 2 or 3 minutes OneDrive should start by itself, sometimes does not open.

    In the Run window, enter: %localappdata%\Microsoft\OneDrive\onedrive.exe

    Hope it works

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  2. Anonymous
    2018-06-08T06:15:45+00:00

    Hi - thanks for the advice... I found this tip on the web and have already tried it - but it comes back with the error message the exe file doesn't exist.

    Having browsed to the folder and I agree it doesn't seem to be there.  Now I've resinstalled it it is there.. but I've never come across this sort of behaviour before  - where the crashed program deletes itself.

    More help needed please!!

    Thanks

    M

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  3. Anonymous
    2018-06-08T06:20:36+00:00

    Hi Mike,

    So now you have installed it, but the issue still? Is that correct?

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  4. Anonymous
    2018-06-08T07:17:59+00:00

    Yes - been through the crash/remove/reinstall cycle 3 times now.

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  5. Anonymous
    2018-06-08T09:17:20+00:00

    Lets try to completely uninstall OneDrive:

    1. Open Command Prompt in Administrator mode: Right-click on the Windows icon in the taskbar and select Command Prompt (Admin).
    2. Type in taskkill /f /im OneDrive.exe to terminate any OneDrive processes and hit Enter.

    Then type in either %SystemRoot%\System32\OneDriveSetup.exe /uninstall if you’re using 32-bit Windows 10 or %SystemRoot%\SysWOW64\OneDriveSetup.exe /uninstall if you’re using 64-bit Windows 10 and hit Enter.

    After that Go to RegEdit on this path: HKEY_CURRENT_USER\Software\Microsoft\OneDrive

    You can remove all folders that include One Drive version

    Account folders also can be removed

    After that restart the pc and install One Drive again

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