PowerPoint stretches each slide when presenting on the iMac display

Anonymous
2018-09-21T16:55:25+00:00

Split from this thread.

Hi Eli.

I tried that solution myself, and Powerpoint only showed the lower left quadrant of the slides when displaying on the iMac monitor!

And after doing the full deep uninstall and reinstall of Office 365, it still stretches each slide when presenting on the iMac display.

So I still have that issue on a newly made presentation as well as older ones.

thanks -h

Microsoft 365 and Office | PowerPoint | For business | MacOS

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Anonymous
2018-09-28T06:33:25+00:00

Hi All,

Thanks for all your feedback! We have involved more resources to check this issue and will share the updates once available. Here I would like to provide a summary so that other community members can easily identify the symptoms.

Symptoms:

PowerPoint stretches each slide when presenting on the 27-inch iMac 5K display (5120x2880 resolution) after upgrading to 16.17.

Workaround:

Go to System Preferences > Display > switch from “Default for Display” to “Scaled” > then select “Larger Text”

Assessment:

Please update the Office to the latest version to get the fix.

Thanks again for all your feedback to help us improve our services and products.

Regards,

Rena

[Updated by Rena Yu MSFT, 08:16 AM Jan 18, 2019(UTC)]

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  1. Anonymous
    2018-10-10T12:14:14+00:00

    I would also like to know whether setting display from "default display" to "scale" can also work by your side as a workaround?

    Yes, this is a work-around -- but only because that changes the relative resolution of the display when you do it.

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  2. Anonymous
    2018-10-10T12:12:12+00:00

    ....but I'm not running it at 5K resolution? There should be no difference, unless the issue is with how powerpoint is interpreting the relative resolution of a monitor versus the actual maximum resolution the monitor is capable of. Oh well. Keep us posted, please. This is becoming more problematic by the day.

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  3. Anonymous
    2018-10-10T08:47:49+00:00

    Hi Nathan,

    Our 2560x1440 test result is not from 5K monitor. Maybe that is why we can't reproduce the issue. So, we can suspect the issue only happens in 5K high resolution. 

    Thanks for your help to confirm these information. The issue you meet should be the same with other members. We have involved more resource, any new updates will be post back.

    Regards,

    Rena

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  4. Anonymous
    2018-10-10T07:52:11+00:00

    Hi Nathan,

    Thanks for confirming that the issue doesn't happen when you show presentation on MBP with 2560x1600 resolution. Therefore, the issue you have seems only happen to 5K monitor that the resolution equal or higher than 2560x1440. I will check again with our colleague whether our test result was got from 5K monitor or not.

    I would also like to know whether setting display from "default display" to "scale" can also work by your side as a workaround? 

    Any other updates will be post as well.

    Thanks,

    Rena

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