OneDrive Files Disappeared

Anonymous
2018-09-07T20:00:55+00:00

A series of folders are all empty! All of the files are missing. The folders and subfolders are present, but all the files in these folders and subfolders are simply gone. What is particularly odd is that all of these folders have a Date Modified within a very tight range, between 8:59 and 9:19 AM on 8/8/2018:

Trying to recover the files in the OneDrive on-line Recycle Bin, you can see there's a gap between 7/30 and 8/9, where there are no deleted files.

These are very important client files, and we need to recover them. I can't identify anything on our end. Does Microsoft have extended deleted file support?

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2019-10-16T17:21:03+00:00

    I think that shows how stupid is Microsoft!

    YOu wont believe how much I had to suffer because of that.

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  2. Anonymous
    2019-10-16T18:50:23+00:00

    Sounds like a good suggestion. BUT... over the past year or so I've tried that. multiple times, but never get a response. No phone number to call, no chat line, and they don't answer e-mails. In all my years of dealing with companies, I've never run into one so deaf to its customers. Even though I have a list of people at Microsoft responsible for supporting it, I'm unable to get their e-mail addresses to contact them.

    Unbelievable. Which goes back to my first post where I say it appears they are out of business.

    Too bad... conceptually OneDrive is a great and very useful product.

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  3. Craig Long 18,635 Reputation points
    2019-10-17T02:26:44+00:00

    It's true that if you have free OneDrive then you don't get support.   I hope that if you have paid for the service then you are using support.

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  4. Anonymous
    2019-10-17T17:12:50+00:00

    I've paid for it, since I paid for Office 365. Ironically, I don't use the Office 365 software - just OneDrive. Yet, I still don't get support. Strange way for a company to behave, huh?

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  5. Craig Long 18,635 Reputation points
    2019-10-18T01:44:59+00:00

    OneDrive support is at the "?" (upper right) at onedrive.live.com.  They usually get back with you in less than 24 hours.

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