OneDrive Files Disappeared

Anonymous
2018-09-07T20:00:55+00:00

A series of folders are all empty! All of the files are missing. The folders and subfolders are present, but all the files in these folders and subfolders are simply gone. What is particularly odd is that all of these folders have a Date Modified within a very tight range, between 8:59 and 9:19 AM on 8/8/2018:

Trying to recover the files in the OneDrive on-line Recycle Bin, you can see there's a gap between 7/30 and 8/9, where there are no deleted files.

These are very important client files, and we need to recover them. I can't identify anything on our end. Does Microsoft have extended deleted file support?

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2019-10-16T08:58:36+00:00

    Same thing has happened to me last night. Saved everything locally before transferring stuff to the new personal vault. Personal vault broke halfway through files being uploaded. Tried to delete files from personal vault to start it again and my local backups and Onedrive originals got wiped. 

    I'd also already cleared the onedrive recycle bin as i thought the local files were safe. 

    Bye bye 7 years of photos/documents

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  2. Anonymous
    2019-10-16T11:33:29+00:00

    It is off, but regardless, the files aren't available online either.  They literally disappeared 2 days after I uploaded them so they shouldn't have been deemed as "unused" anyway. 

    I lost a lot of things that were important to my business.  I've been using Google Drive for years and not once has a file disappeared. Let alone 100+ of them,

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  3. Craig Long 18,635 Reputation points
    2019-10-16T13:58:14+00:00

    You need to contact support at the "?" at onedrive.live.com.

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  4. Anonymous
    2019-10-16T16:45:20+00:00

    It is off.

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  5. Craig Long 18,635 Reputation points
    2019-10-16T16:58:54+00:00

    Well it goes to show the need to keep your own backups.

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