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A series of folders are all empty! All of the files are missing. The folders and subfolders are present, but all the files in these folders and subfolders are simply gone. What is particularly odd is that all of these folders have a Date Modified within a very tight range, between 8:59 and 9:19 AM on 8/8/2018:
Trying to recover the files in the OneDrive on-line Recycle Bin, you can see there's a gap between 7/30 and 8/9, where there are no deleted files.
These are very important client files, and we need to recover them. I can't identify anything on our end. Does Microsoft have extended deleted file support?
A Microsoft file hosting and synchronization service.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have lost every thing in one drive also. Has anyone found or heard a solution to this issue. These files are very important.
OneDrive support is at the "?" (upper right) at onedrive.live.com. They usually get back with you in less than 24 hours.
I've paid for it, since I paid for Office 365. Ironically, I don't use the Office 365 software - just OneDrive. Yet, I still don't get support. Strange way for a company to behave, huh?
It's true that if you have free OneDrive then you don't get support. I hope that if you have paid for the service then you are using support.
I think that shows how stupid is Microsoft!
YOu wont believe how much I had to suffer because of that.