Microsoft Office 2011 Mac 64 bit upgrade

Anonymous

I purchased Microsoft Office 2011 along with the purchase of my MacBook. I did an upgrade yesterday only to find that Office 2011 will only run on 32 bit. The upgrade now requires Microsoft Office to run on 64bit. I read in many places that Microsoft has no intentions of supporting this upgrade so therefore, I can no longer safely use this software, that I purchased, on my mac. Microsoft is forcing me to purchase something I have already purchased earlier. I do not care if there are newer versions of Microsoft Office. I purchased Office 2011 and Microsoft should still honor that purchase by providing the 64bit upgrade. I contacted support thru their chat box and was only directed to this site where I can look up or post my own questions. Really great customer support Microsoft! Thank-you! NOT. I wish to have a refund or a product key to another Microsoft Office that will run on Mac at 64bit. I'll be holding my breath awaiting even more outstanding customer service.

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132 answers

Jim G 134K Reputation points MVP

2018-12-31T20:15:50+00:00

It's not just software makers who stop supporting products after a specified period of time. Automobile manufacturers, appliance, shoe, clothing, housewares, tools, and manufacturers of other goods all do the same thing. It seems that every manufacturer has support limitations. It's ridiculous! Everything should have FREE lifetime support. Contact your government officials and demand change!
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Anonymous

2018-12-31T20:50:42+00:00

That reply is brown and smelly and it stinketh!

I have an automobile (as you call it) from a small, low volume manufacturer. She will be 20 years old in March next year and I still have support from the manufacturer. If car manufacturers didn't support their products they would rapidly go out of business.
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Jim G 134K Reputation points MVP

2019-01-01T02:13:49+00:00

Will the manufacturer change the car from gas to diesel or electric for you at no charge if gasoline becomes unavailable? Changing the operating system is like changing the environment in which your automobile operates. What if paved roads switch to rail?
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Anonymous

2019-01-01T02:37:23+00:00

Will the manufacturer change the car from gas to diesel or electric for you at no charge if gasoline becomes unavailable? Changing the operating system is like changing the environment in which your automobile operates. What if paved roads switch to rail?

'What if paved roads switch to rail?'

I hope your street is earmarked for this upgrade. You won't need/be able to move your car out of your property. Imagine how much money you save on gas.
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Anonymous

2019-01-01T02:44:16+00:00

It's not just software makers who stop supporting products after a specified period of time. Automobile manufacturers, appliance, shoe, clothing, housewares, tools, and manufacturers of other goods all do the same thing. It seems that every manufacturer has support limitations. It's ridiculous! Everything should have FREE lifetime support. Contact your government officials and demand change!

I don't expect or need any free support for my shoes, clothing, etc. Automobile manufactures provide spare parts only. They are obliged to by law. You can always sell your car, fridge or any other appliance. It looks like you are not aware what the problem is.
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