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I purchased Microsoft Office 2011 along with the purchase of my MacBook. I did an upgrade yesterday only to find that Office 2011 will only run on 32 bit. The upgrade now requires Microsoft Office to run on 64bit. I read in many places that Microsoft has no intentions of supporting this upgrade so therefore, I can no longer safely use this software, that I purchased, on my mac. Microsoft is forcing me to purchase something I have already purchased earlier. I do not care if there are newer versions of Microsoft Office. I purchased Office 2011 and Microsoft should still honor that purchase by providing the 64bit upgrade. I contacted support thru their chat box and was only directed to this site where I can look up or post my own questions. Really great customer support Microsoft! Thank-you! NOT. I wish to have a refund or a product key to another Microsoft Office that will run on Mac at 64bit. I'll be holding my breath awaiting even more outstanding customer service.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Jim,
I bought my 2011 version 7years ago. I didn't pay US$700 for it. Would you? Doubt it. Now, you are happy to pay yearly subscription. 7 years x $100. Can you tell me why?
I develop software add-ins for Microsoft Office. The revenue I receive from the add-ins pays for my subscription many times over.
I don't know if you've had a good answer yet...but the way I'm handling this is to use Pages from Apple. It's free and seems to be just as good. I use Word 2011 about 3 times a year for an Association I chair...I'm NOT going to pay to "upgrade" to something I rarely use.
I don't yet have a good answer to this.
My kids are getting to the age where a lot of their homework is online and given I have 4 children, my laptop and my wife's are getting over-utilised so for Christmas we put all our money together to get them a macbook pro to share as Macs IMHO just take a lot less maintenance than Windows machines which is essential in a busy house.
Anyway, I was looking at signing my son up for Windows Office 365 for free using his school account but his school haven't signed up to it so it's a no go. The Macbook came with Pages as you say and it looks pretty decent so we'll give that a go for now I think.
I'm not sure if my Mum's Macbook has it but I will check. I imagine there will be conversion issues but perhaps worth exploring certainly for my kids who don't have critical requirements for things to work exactly but probably not for my Mum.
I agree with many posters here about the crap support provided.
It is fundamentally wrong that vendors charge good money for packages and then choose to drop support.