This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I purchased Microsoft Office 2011 along with the purchase of my MacBook. I did an upgrade yesterday only to find that Office 2011 will only run on 32 bit. The upgrade now requires Microsoft Office to run on 64bit. I read in many places that Microsoft has no intentions of supporting this upgrade so therefore, I can no longer safely use this software, that I purchased, on my mac. Microsoft is forcing me to purchase something I have already purchased earlier. I do not care if there are newer versions of Microsoft Office. I purchased Office 2011 and Microsoft should still honor that purchase by providing the 64bit upgrade. I contacted support thru their chat box and was only directed to this site where I can look up or post my own questions. Really great customer support Microsoft! Thank-you! NOT. I wish to have a refund or a product key to another Microsoft Office that will run on Mac at 64bit. I'll be holding my breath awaiting even more outstanding customer service.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thank you very much Jim. I was hoping you would reply! :-)
I'll have to read through your reply a few times to make sure I understand it but thanks for replying.
Cheers
It seems to me that the decent thing for Microsoft to do would be to offer a discount on the most recent versions of Microsoft Office for Mac to those who own Office 2011. But I am not holding my breath. Many years ago I had a very negative view of Microsoft and their practices but in the last several years their behavior had improved markedly. Until now.
I think they offered a discount for Office 2016 when that came out. But that was a long long time ago.
Me too. I'm getting warnings that my Office 2011 will not work soon because it's only 32-bit. I upgraded both my Air and Pro to Mojave and both have independent licenses to Office 2011. It's really disappointing... so I will have to downgrade my OS back to High Sierra just to continue using Office 2011? Anyway, subtle way of telling the old users to buy the updated ones.
That 32-bit warning is from Apple, not Microsoft.
So far, Apple hasn't followed through on their threat to cut off 32-bit apps. It's not just Office. Even your printer drivers could stop working. Apple wants you to upgrade your hardware and software.