Microsoft Office 2011 Mac 64 bit upgrade

Anonymous
2018-04-17T05:17:01+00:00

I purchased Microsoft Office 2011 along with the purchase of my MacBook.  I did an upgrade yesterday only to find that Office 2011 will only run on 32 bit.  The upgrade now requires Microsoft Office to run on 64bit.  I read in many places that Microsoft has no intentions of supporting this upgrade so therefore, I can no longer safely use this software, that I purchased, on my mac.  Microsoft is forcing me to purchase something I have already purchased earlier.  I do not care if there are newer versions of Microsoft Office.  I purchased Office 2011 and Microsoft should still honor that purchase by providing the 64bit upgrade.  I contacted support thru their chat box and was only directed to this site where I can look up or post my own questions.  Really great customer support Microsoft! Thank-you! NOT.  I wish to have a refund or a product key to another Microsoft Office that will run on Mac at 64bit. I'll be holding my breath awaiting even more outstanding customer service.

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  1. Anonymous
    2019-11-19T10:30:46+00:00

    Thank you for the humorous reply.

    I don't work for Microsoft or Apple, so I appreciate the satire.

    Pretty soon we'll be facing the same sort of situation when self-driving cars become mandatory. Car makers know this will be an eventuality. They should be prepared to make all previous model cars work with the roads that have no traffic lights, speed limit signs, etc. and do it at no charge, right?

    Office 2011 works on all the hardware and operating systems for which is was originally sold. Microsoft supported it through many versions of Mac OS that didn't even exist at the time it was released. They didn't charge anything extra. No one says you have to update your hardware or Mac OS. It's your option, and if you do, then there's a cost.

    A key factor in the decision of Microsoft to require subscriptions for Office 2019 is just this scenario. You will always be kept up to date regardless of what Apple does with Mac OS. However, there will almost certainly be a trailing edge of support for older hardware and Mac OS versions, which will result in the opposite situation - you will be forced to keep your Mac OS and hardware up to date in order to use Office 2019 and later.

    Wow,

    Your condescension knows no bounds.

    Why would anyone need subscription? A rip off. The 2011 still works fine and there is no need for any update. Why would I be paying monthly subscription if I use it every now and again. Maybe once a month? If you travel by train or tram once a month or so, would you be happy to pay monthly ticket? I don't care if they upgrade trains or buses. I'll pay for usage. Upgrade it up to 64 bit and ask for a small fee. Sounds fair to me.

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  2. Jim G 134K Reputation points MVP
    2019-11-19T15:56:54+00:00

    Office 2011 HAS been upgraded to 64-bit. First it was upgraded to Office 2016, which was 32-bit. Then it was upgraded to Office 2019, which was also 32-bit.

    Office 2016 and Office 2019 are both still supported. Microsoft has provided a free upgrade from 32-bit to 64-bit for both applications.

    All support ended for Office 2011 on October 10, 2017.

    Every version of every software application ever made has a set of system requirements. I am sorry that I made the assumption that this is obvious and that everyone knows this fact. Software runs within the specifications. If you try to run the software outside of specifications it may run, but most likely will fail, but whatever happens is not the responsibility of the manufacturer when specifications are not followed.

    Every product, no matter what it is, has a product life cycle. It's made for a given period of time and then no longer. Product manufacturers offer various levels of support from no support to whatever support the manufacturer promises at the time of sale. The product life cycle of Office 2011 was 12/9/2010 through 10/10/2017. This time frame was extended from a much shorter 3-year time frame that was announced when Office 2011 was introduced. You can find the life cycle policy for all Microsoft products here:

    Microsoft Lifecycle Policy

    Microsoft's OS support policy has been consistent for Microsoft Office on both Windows and Mac for more than 30 years. The current OS version plus 2 back are supported at any given time during the product life cycle. For Office 2011 that means that Mac OS versions 10.5.8 are supported through whatever version of Mac OS was the latest on 10/10/2017. Apple has kept Mac OS going in such a way that Office 2011 continues to run in all versions of Mac OS up to and including 10.14. Apple decided to dump support for Office 2011 and all other 32-bit applications, drivers, software and hardware with Mac OS 10.15 Catalina. Personally, I don't think Apple did a good job explaining to ugraders the ramifications of that policy in terms of what will no longer run in Mac OS.

    Even within Office 2019, the introduction of Catalina has ramifications for support. Version 16.30 and later requires Mac OS 10.13 and newer.

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  3. Anonymous
    2019-11-21T10:22:58+00:00

    Sorry Jim, I don't know.  I have not tried parallels, but on my old iMac I ran Windows 7 in virtual machine and everything worked, but it was a bother.  A friend of mine runs parallels and it appears to work well, but I do know that he now runs Catalina and he has no 32bit programmes running under macOS.  Doesn't help you much, sorry.

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  4. Anonymous
    2019-11-21T20:55:56+00:00

    NO, I ran the search for what remaining 32 bit programmes I had and found that Adobe Photoshop 9 and my Epson Perfection V700 system was also 32 bit.  In the past I have had to buy new printers as Apple upgrades the iMac OS, so unless I can find a way around the 2 32 bit programmes I am staying with Mojave.

     At least for your scanner, if Epson hasn’t updated their own driver yet, there is VueScan: https://www.hamrick.com/vuescan/epson.html

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  5. Anonymous
    2019-11-28T21:26:59+00:00

    Hi May,

    I just had the same thing happen to me were when I tried to open Microsoft Word, a screen came up asking if I wanted to purchase Microsoft Office 365.  Like you I didn't want to do this and wanted to continue to use Microsoft Office 2011.  

    Long story short, if you go into Finder, select Applications, and scroll down you'll see a "Microsoft Word.app" listed, and also a "Microsoft Office 2011 folder/icon".  The copy of the Word app you are seeing at this level is the one that is bringing up the screen asking you to purchase Microsoft Windows 365. Now if you select the Microsoft Office 2011 folder/icon, you will see another app down at the next level with the same name "Microsoft Word. app".  This is your original 2011 app.  Note, this situation will be true for all your 2011 apps such as Excel, Powerpoint, etc.

    Now to fix your problem, go back up to the Application level and delete the "Microsoft Word. app" at this level (and the Excel app, Powerpoint app, etc, while you're at it.)  To the delete the app, just select Settings and Move to Trash.  Btw, don't forget to empty your trash afterwards, it will same you a lot of storage space on your hard drive.

    Happy Computing,

    Charlie

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