Microsoft Office 2011 Mac 64 bit upgrade

Anonymous
2018-04-17T05:17:01+00:00

I purchased Microsoft Office 2011 along with the purchase of my MacBook.  I did an upgrade yesterday only to find that Office 2011 will only run on 32 bit.  The upgrade now requires Microsoft Office to run on 64bit.  I read in many places that Microsoft has no intentions of supporting this upgrade so therefore, I can no longer safely use this software, that I purchased, on my mac.  Microsoft is forcing me to purchase something I have already purchased earlier.  I do not care if there are newer versions of Microsoft Office.  I purchased Office 2011 and Microsoft should still honor that purchase by providing the 64bit upgrade.  I contacted support thru their chat box and was only directed to this site where I can look up or post my own questions.  Really great customer support Microsoft! Thank-you! NOT.  I wish to have a refund or a product key to another Microsoft Office that will run on Mac at 64bit. I'll be holding my breath awaiting even more outstanding customer service.

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  1. Anonymous
    2019-11-05T08:54:02+00:00

    I agree, also been stung in the same way and there is not even an offer to current owners of the software. I REFUSE to be forced into paying more this way. Its a real shady customer experience.

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  2. Jim G 134K Reputation points MVP
    2019-11-03T15:08:29+00:00

    Microsoft updated Office 2016 to 64-bit, and Office 2019 is also 64-bit.

    If you have Office 2016 or Office 2019 32-bit versions, download the free update tool:

    Install and then run AutoUpdate to bring your installation to current update level, then restart your Mac. This is a free update..

    https://go.microsoft.com/fwlink/p/?linkid=830196

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  3. Anonymous
    2019-11-03T09:18:19+00:00

    Hi Jim,

    I tried OneDrive.com, but after 12 hours of a red circle rotating I gave up, but I found FastSoftware and bought MS office 16 for less than $40.  The process was simple and very, very quick.  So I am now ready to upgrade to Catalina, NO, I ran the search for what remaining 32 bit programmes I had and found that Adobe Photoshop 9 and my Epson Perfection V700 system was also 32 bit.  In the past I have had to buy new printers as Apple upgrades the iMac OS, so unless I can find a way around the 2 32 bit programmes I am staying with Mojave.

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  4. Anonymous
    2019-11-03T03:22:22+00:00

    Hi I am facing the same problem so disappointed to hear Microsoft is not supporting the 64bit upgrade.

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  5. Jim G 134K Reputation points MVP
    2019-11-02T14:58:57+00:00

    Completely ignores the fact that Microsoft offers a completely free version that is more up to date than Office 2011 and has more features at OneDrive.com.

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