Microsoft Office 2011 Mac 64 bit upgrade

Anonymous
2018-04-17T05:17:01+00:00

I purchased Microsoft Office 2011 along with the purchase of my MacBook.  I did an upgrade yesterday only to find that Office 2011 will only run on 32 bit.  The upgrade now requires Microsoft Office to run on 64bit.  I read in many places that Microsoft has no intentions of supporting this upgrade so therefore, I can no longer safely use this software, that I purchased, on my mac.  Microsoft is forcing me to purchase something I have already purchased earlier.  I do not care if there are newer versions of Microsoft Office.  I purchased Office 2011 and Microsoft should still honor that purchase by providing the 64bit upgrade.  I contacted support thru their chat box and was only directed to this site where I can look up or post my own questions.  Really great customer support Microsoft! Thank-you! NOT.  I wish to have a refund or a product key to another Microsoft Office that will run on Mac at 64bit. I'll be holding my breath awaiting even more outstanding customer service.

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  1. Jim G 134K Reputation points MVP
    2018-12-05T14:37:30+00:00

    I develop software add-ins for Microsoft Office. The revenue I receive from the add-ins pays for my subscription many times over.

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  2. Anonymous
    2018-12-05T08:54:35+00:00

    Hi Jim,

    I bought my 2011 version 7years ago. I didn't pay US$700 for it. Would you? Doubt it. Now, you are happy to pay yearly subscription. 7 years x $100. Can you tell me why?

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  3. Jim G 134K Reputation points MVP
    2018-12-02T15:54:06+00:00

    That 32-bit warning is from Apple, not Microsoft.

    So far, Apple hasn't followed through on their threat to cut off 32-bit apps. It's not just Office. Even your printer drivers could stop working. Apple wants you to upgrade your hardware and software.

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  4. Anonymous
    2018-12-02T14:00:26+00:00

    Me too. I'm getting warnings that my Office 2011 will not work soon because it's only 32-bit. I upgraded both my Air and Pro to Mojave and both have independent licenses to Office 2011. It's really disappointing... so I will have to downgrade my OS back to High Sierra just to continue using Office 2011? Anyway, subtle way of telling the old users to buy the updated ones.

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  5. Jim G 134K Reputation points MVP
    2018-12-01T16:36:28+00:00

    I think they offered a discount for Office 2016 when that came out. But that was a long long time ago.

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