Microsoft Office 2011 Mac 64 bit upgrade

Anonymous
2018-04-17T05:17:01+00:00

I purchased Microsoft Office 2011 along with the purchase of my MacBook.  I did an upgrade yesterday only to find that Office 2011 will only run on 32 bit.  The upgrade now requires Microsoft Office to run on 64bit.  I read in many places that Microsoft has no intentions of supporting this upgrade so therefore, I can no longer safely use this software, that I purchased, on my mac.  Microsoft is forcing me to purchase something I have already purchased earlier.  I do not care if there are newer versions of Microsoft Office.  I purchased Office 2011 and Microsoft should still honor that purchase by providing the 64bit upgrade.  I contacted support thru their chat box and was only directed to this site where I can look up or post my own questions.  Really great customer support Microsoft! Thank-you! NOT.  I wish to have a refund or a product key to another Microsoft Office that will run on Mac at 64bit. I'll be holding my breath awaiting even more outstanding customer service.

Microsoft 365 and Office | Install, redeem, activate | For home | Other

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  1. Jim G 134K Reputation points MVP
    2019-01-01T13:53:09+00:00

    "I am an unpaid volunteer and do not work for Microsoft.

    "Independent****Advisors" work for contractors hired by Microsoft.

    "Microsoft Agents" work for Microsoft Support."

    Can you give an example of another industry where manufacturers refuse to engage with customers and offload the majority of their support to third party volunteers, especially volunteers who are misinformed and have a somewhat warped view of reality? 

    Your premise is false on its face. Microsoft engages with its customers as evidenced by this very forum which you are trolling.

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  2. Jim G 134K Reputation points MVP
    2019-01-01T13:42:45+00:00

    I don't know if you've had a good answer yet...but the way I'm handling this is to use Pages from Apple.  It's free and seems to be just as good.           I use Word 2011 about 3 times a year for an Association I chair...I'm NOT going to pay to "upgrade" to something I rarely use.

    I suggest that you evaluate the free version of Microsoft Office on-line applications at OneDrive.com. They may be sufficient for your needs. There is free email at Outlook.com.

    Other free options include Google docs and LibreOffice, as well as the apps Apple provides (Mail, Pages, Keynote and Numbers).

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  3. Anonymous
    2019-01-01T04:24:06+00:00

    Wow, a fantastic analogy. This is exactly the behaviour (and type of response) that is at the heart of the problem!

    If the paved roads were switched to rail at a point in time of vehicle manufacturers choosing there would be public outrage and the heads of the manufacturers would probably get lynched!

    Following your automotive analogy, the ONLY REASON I need to have office on my private laptop is because my it is the standard used by my employer.  MY EMPLOYER PAYS for an office license that I use during working hours and yet I have to pay again to use the same software on my own time (IN ORDER TO WORK FROM HOME).  If it wasn't for this I would certainly use an alternative office solution.  This feels like having a car that I can only use in certain circumstances.

    Also, just to be clear, many software vendors DO include free upgrades with their product!

    Your answers are doing a great job of making me even more pissed off at the behaviour of microsoft, especially as you are presenting irrational and incoherent arguments.

    Perhaps I should take this topic to the European Union / WTO as an issue and let them continue the discussion?

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  4. Jim G 134K Reputation points MVP
    2019-01-01T02:13:49+00:00

    Will the manufacturer change the car from gas to diesel or electric for you at no charge if gasoline becomes unavailable? Changing the operating system is like changing the environment in which your automobile operates. What if paved roads switch to rail?

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  5. Jim G 134K Reputation points MVP
    2018-12-31T20:15:50+00:00

    It's not just software makers who stop supporting products after a specified period of time. Automobile manufacturers, appliance, shoe, clothing, housewares, tools, and manufacturers of other goods all do the same thing. It seems that every manufacturer has support limitations. It's ridiculous! Everything should have FREE lifetime support. Contact your government officials and demand change!

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