Microsoft Office 2011 Mac 64 bit upgrade

Anonymous
2018-04-17T05:17:01+00:00

I purchased Microsoft Office 2011 along with the purchase of my MacBook.  I did an upgrade yesterday only to find that Office 2011 will only run on 32 bit.  The upgrade now requires Microsoft Office to run on 64bit.  I read in many places that Microsoft has no intentions of supporting this upgrade so therefore, I can no longer safely use this software, that I purchased, on my mac.  Microsoft is forcing me to purchase something I have already purchased earlier.  I do not care if there are newer versions of Microsoft Office.  I purchased Office 2011 and Microsoft should still honor that purchase by providing the 64bit upgrade.  I contacted support thru their chat box and was only directed to this site where I can look up or post my own questions.  Really great customer support Microsoft! Thank-you! NOT.  I wish to have a refund or a product key to another Microsoft Office that will run on Mac at 64bit. I'll be holding my breath awaiting even more outstanding customer service.

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  1. Jim G 134K Reputation points MVP
    2018-12-01T16:36:28+00:00

    I think they offered a discount for Office 2016 when that came out. But that was a long long time ago.

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  2. Anonymous
    2018-11-26T14:49:04+00:00

    Thank you very much Jim. I was hoping you would reply! :-)

    I'll have to read through your reply a few times to make sure I understand it but thanks for replying.

    Cheers

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  3. Anonymous
    2018-11-20T21:44:28+00:00

    ...............To stop these messages happening, I think I need to upgrade from Office 2011 to Office 2019 (64 bit) although really it's buying a new copy.............

    It seems a bit extreme to have to buy something in order to stop the buying messages. I thought I read somewhere a long time ago that there is a way of stopping the same messages appearing again. Perhaps someone wiser than me can enlighten us.

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  4. Anonymous
    2018-11-20T19:41:11+00:00

    Hi

    I'm in the same boat here or rather my Mum is. To stop these messages happening, I think I need to upgrade from Office 2011 to Office 2019 (64 bit) although really it's buying a new copy.

    It seems that unless (in the UK), I spend £249, the only way to get Outlook 2019 is in one of the Office 365 subscriptions which you have to pay for every year.

    Am I right in this?

    Thanks 

    Enwezor

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  5. Jim G 134K Reputation points MVP
    2018-11-16T21:02:42+00:00

    Hi

    None of the scenarios you described can be done re-using your Office 2011 product key.  You will need a new, never been used product key for each scenario you described.

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