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I purchased Microsoft Office 2011 along with the purchase of my MacBook. I did an upgrade yesterday only to find that Office 2011 will only run on 32 bit. The upgrade now requires Microsoft Office to run on 64bit. I read in many places that Microsoft has no intentions of supporting this upgrade so therefore, I can no longer safely use this software, that I purchased, on my mac. Microsoft is forcing me to purchase something I have already purchased earlier. I do not care if there are newer versions of Microsoft Office. I purchased Office 2011 and Microsoft should still honor that purchase by providing the 64bit upgrade. I contacted support thru their chat box and was only directed to this site where I can look up or post my own questions. Really great customer support Microsoft! Thank-you! NOT. I wish to have a refund or a product key to another Microsoft Office that will run on Mac at 64bit. I'll be holding my breath awaiting even more outstanding customer service.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks Enwezor, I am running Mojave so What will I have to do?
Access to your emails shouldn't be a problem when you move from Outlook 2011 for Mac to Office 2019 and the new version of Outlook. There is a setting in Outlook where you can point it at your local copy of your mail file - you'll have to search for guidance on the upgrade but it's straight-forward.
The problem is that if you are running Mojave OS on your Mac, the Outlook search won't work any more. Microsoft have known about this since November and it is not fixed yet.
I had a call with some of the support engineers in Seattle at Microsoft and they confirmed that there is no fix but could provide no update.
I don't think it's reasonalbe to ask Mac users not to update their OS. Taking that route means you'll end up with no support from either Apple or MS. I will be contacting MS (if such contact is even possible these days) to express my disappointement but I guarantee that they will not care. I'll be looking at open-source alternatives.
Hi Jim
I tried exactly what you suggested and received this message:
Sorry...
We can't finish signing you up.
Your IT department has turned off signup for Office 365 Education. Contact them to complete signup.
For whatever reason, which could be of course completely valid, they have made that decision but it is a shame that my son can't get it. I will have a look at the basic OneDrive version you mentioned.
Cheers
What a load of BS.
Your footer says you are unpaid and independent so you have neither a fiscal or a contractual relationship with microsoft. You write opinion here which is poor and the firm are in no way reliable for what you say.
It is rich you calling anyone a troll here as you clearly spurt crap.
At lest anyone with common sense can see what a bunch of asses contribute here.
I will now stop following this thread as you have completely missed the point. In my eyes your efforts here have further trashed the reputation of microsoft!