User fonts not working in Word for iPad after iOS 11

Anonymous
2017-10-02T14:45:51+00:00

I have been using Microsoft Word for iPad to write and edit documents for a while now and it has been working well. I have some custom fonts installed on my iPad, and those have been working great with Word as well. Until iOS 11. After I updated my iPad to iOS 11, I got an error message every time I opened a file that relied on my user-installed fonts: “There is insufficient memory or disk space. Word cannot display the requested font.”. And the file closes and/or stays open but doesn’t display my fonts. Is this a known issue? Anyone experiencing this?  I’m hopeful that this will be addressed in the first post iOS 11 update for Word, but I haven’t seen anything about it online.

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Anonymous
2017-11-03T07:17:41+00:00

Hi All,

The issue has been submitted to our related team for further investigation. If there is any update, I will post back to let you know.

Thanks,

Ran

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  1. Anonymous
    2018-09-16T12:58:39+00:00

    Thank you!

    Knowing to help people is enough. I only signed up here to share a WA to this problem!

    Cheers ;)

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  2. Anonymous
    2018-09-16T12:45:26+00:00

    Thanks again. How do I give you kudos?

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  3. Anonymous
    2018-09-16T10:19:22+00:00

    That's very good news! :-)

    I'm glad I could help

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