FIXMAPI 1.0 MAPI Repair Tool has stopped working

Anonymous
2017-07-24T15:57:30+00:00

I have a user that is running Windows 10. We are using Office 365. She is trying to send an snip from the snipping tool through email. However when she sends it she get the FIXMAPI 1.0 MAPI Repair Tool has stopped working. The email still goes through but the popup message is annoying. 

I have searched and looked through other topics and the suggestions have not worked for this. I have renamed the MAPI32.dll and ran the fixmapi.exe and that has not resolved the issue. I have ran an online repair on the Office 365 and that also has not fixed the issues. Any suggestions on what to look at to resolve this issue?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2017-08-23T12:04:34+00:00

Good morning, all!

We opened a support case with Microsoft.  Here is the information on the fix for this issue.  It looks like fix won't be released until September.  I just wanted to share.  

From Microsoft:

We have received another related incident like this and there is a fix that has been put into build 16.0.8420.100. However, the fix is not available at the moment but you can check our site for availability.

Version and build numbers of update channel releases

https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7?ui=en-US&rs=en-US&ad=US

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  1. Anonymous
    2017-08-08T09:55:12+00:00

    The only difference between our deployment is that during install we have it pointed to an .xml file for install configs.  I'm curious if anyone else who is experiencing this issue is using an .xml file for installs as well.

    I am using the XML file at my office. Interesting find about direct download and install vs. XML Deployment.

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  2. Anonymous
    2017-08-08T09:57:02+00:00

    My users aren't able to direct download and install. We manage the purchase of office and install it ourselves with an XML file. We then activate with a product key instead of login.

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  3. Anonymous
    2017-08-08T12:36:46+00:00

    Hi,

    Is there any solution to this? We have the same problem in Server 2012 R2 with Office 2016 (32bit). It happens when using send to from explorer. After closing or sending the email, fixmapi crashes. It started about a month ago.

    Using 16.0.8229.2103

    Tried disabling addons in outlook, reinstall, new profile etc.

    Best regards,

    Anders

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  4. Anonymous
    2017-08-08T13:55:31+00:00

    Hi Everyone,

    Sorry for the inconvenience caused by this issue.

    I'd like to share some workarounds with you.

    Workaround 1: Please save the file on local and use Insert > Attach fileto locate the file and put it in your email.

    Workaround 2:

    Turn off MAPI over HTTPs by setting the registry key MapiHttpDisabled.

    Key: HKEY_CURRENT_USER\Software\Microsoft\Exchange

    Value: MapiHttpDisabled

    Type: REG_DWORD

    Data: 1

    Workaround 3: 

    Turn off the configuration of the E-mail Settings for Microsoft Exchange.

    Delete all Profiles. This can be done by using the Control Panel option Mail or deleting the following information in het registry.

    Key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook

    Value: DefaultProfile

    Type: REG_SZ

    Data: Profile name

    And delete all registry keys under this key. So don't delete key itself.

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Profiles

    Delete the following registry value to enable First Run again.

    Key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Setup

    Value: First-Run

    Type: REG_BINARY

    Data: <binary data>

    Add the following registry value to enable the automatic configuration of Microsoft Outlook.

    Key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\AutoDiscover

    Value: ZeroConfigExchange

    Type: REG_DWORD

    Data: 1

    This behavior is triggered by a known issue that occurs when Outlook is connected to an Exchange Server 2013 mailbox through a MAPI over HTTP connection. To determine whether you are using a MAPI over HTTP connection, follow these steps:

    1. With Outlook running, press the CTRL key and right-click the Outlook icon on the taskbar.
    2. Click Connection Status.
    3. View the Proxy Server, Server name and Protocol columns.
    4. If you are using a MAPI over HTTP connection, the Proxy Server column is empty, the Server name column lists the actual server name, and Protocol column displays HTTP.

    Note If you are using an RPC over HTTP connection (Outlook Anywhere), the Proxy Server column contains the server name, the Server name column lists the GUID of the server, and the Protocol column displays RPC/HTTP.

    For more information about MAPI over HTTP connections, go to the following Microsoft TechNet website:

    MAPI over HTTP

    Thanks,

    Lance

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