FIXMAPI 1.0 MAPI Repair Tool has stopped working

Anonymous
2017-07-24T15:57:30+00:00

I have a user that is running Windows 10. We are using Office 365. She is trying to send an snip from the snipping tool through email. However when she sends it she get the FIXMAPI 1.0 MAPI Repair Tool has stopped working. The email still goes through but the popup message is annoying. 

I have searched and looked through other topics and the suggestions have not worked for this. I have renamed the MAPI32.dll and ran the fixmapi.exe and that has not resolved the issue. I have ran an online repair on the Office 365 and that also has not fixed the issues. Any suggestions on what to look at to resolve this issue?

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Anonymous
2017-08-23T12:04:34+00:00

Good morning, all!

We opened a support case with Microsoft.  Here is the information on the fix for this issue.  It looks like fix won't be released until September.  I just wanted to share.  

From Microsoft:

We have received another related incident like this and there is a fix that has been put into build 16.0.8420.100. However, the fix is not available at the moment but you can check our site for availability.

Version and build numbers of update channel releases

https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7?ui=en-US&rs=en-US&ad=US

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  1. Anonymous
    2017-08-22T12:48:54+00:00

    Lance,

    I am currently on version 1707 8326.2076 (Click-to-Run). I just attempted to take a snip with the snipping tool and send it to email as an attachment. As soon as I hit send I received the FIXMAPI error. Is the version you mentioned above 1707 8326.2073 newer than the one I have?

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  2. Anonymous
    2017-08-22T09:03:31+00:00

    Hi All,

    For Current Channel, an update just released on Aug 11, 2017, please upgrade to the latest version 1707 8326.2073 and check if the issue can be fixed.

    Thanks,

    Lance

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  3. Anonymous
    2017-08-22T07:53:13+00:00

    Hi VE,

    The issue you have is completely different from the original one. Based on your description and screenshot, the issue is related to the Outlook is stuck in loading profile. We are talking about the FIXMAPI 1.0 MAPI error when using the snipping tool to send attachments in Outlook. It is suggested you post a new thread in our forum and our support engineer and community members will be glad to assist you.

    Thanks for your cooperation.

    Lance

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  4. Anonymous
    2017-08-18T09:02:43+00:00

    Hi All,

    I have the same issue too.

    We have installed Office 365 Pro+ 64bit [16.0.8326.2073] running Outlook which is trying to load the profile and it doesn't start (as follows).

    Seems this issue is related with the conversation above.

    Looking forward for an urgen solution.

    Thanks in advance,

    VE

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