FIXMAPI 1.0 MAPI Repair Tool has stopped working

Anonymous
2017-07-24T15:57:30+00:00

I have a user that is running Windows 10. We are using Office 365. She is trying to send an snip from the snipping tool through email. However when she sends it she get the FIXMAPI 1.0 MAPI Repair Tool has stopped working. The email still goes through but the popup message is annoying. 

I have searched and looked through other topics and the suggestions have not worked for this. I have renamed the MAPI32.dll and ran the fixmapi.exe and that has not resolved the issue. I have ran an online repair on the Office 365 and that also has not fixed the issues. Any suggestions on what to look at to resolve this issue?

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Anonymous
2017-08-23T12:04:34+00:00

Good morning, all!

We opened a support case with Microsoft.  Here is the information on the fix for this issue.  It looks like fix won't be released until September.  I just wanted to share.  

From Microsoft:

We have received another related incident like this and there is a fix that has been put into build 16.0.8420.100. However, the fix is not available at the moment but you can check our site for availability.

Version and build numbers of update channel releases

https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7?ui=en-US&rs=en-US&ad=US

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  1. Anonymous
    2017-08-01T13:34:52+00:00

    I think i have the actually the same issue. I can duplicate it using Windows 10 (latest feature and updates) and office 2016 (32 bit). every time when I use snipping tool and send it to email via attachment. it send but pop up a error. i have try everything too. it even happen on a fresh build devices. 

    I hope microsoft find a solution or know about this.

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  2. Anonymous
    2017-07-31T12:27:03+00:00

    Lance,

    Thank you for the response. I did a complete uninstall of the software and that resolved the issue for about a week. The user then came back saying it was happening again. In this time we had a second user with the same issue. I have not had a chance to see if running it in safe mode resolves the issue.

    Both users that are having this issue are trying to use the Snipping tool and sending the snip to email. Which third party add-in should I be looking for?

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  3. Anonymous
    2017-07-31T11:40:02+00:00

    I am having the same issues, getting FixMapi.exe errors after Office 365 version 16.0.8229.2073 and higher. The last good version was 16.0.8201.2102. Office is installed on Win10 1607. I have tried safe mode, disabling add-ins. I also tried taking the installation folder of 16.0.8201.2102 and putting them in an install of a later version. The FixMapi.exe went away, but Outlook crashed when I opened it.  I have even tried win10 1703.

    Edit: I have also tried-

    resetting the Outlook defaults for MAPI. 

    repairing the OST file

    making a new profile

    running FixMapi.exe after removing the mapi.dll file on both 1607 and 1703.

    This is a core Office 365 installation files problem.

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  4. Anonymous
    2017-07-27T22:38:03+00:00

    Hi Fifty_15,

    Any update will be appreciated.

    Thanks,

    Lance

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