How do I stay signed in?

Hi Everyone,

This is an old post. If you are getting the issue, I'll suggest you post a new thread in our forum for us to troubleshoot the issue.

Regards,

Neha

Neha,

I think your suggestion to start a new thread is insulting to your customers who continue to struggle with an obvious software bug. I'm a Mac user with the most recent operating system (macOS Mojave version 10.14.3) and the most recent version of Excel for Mac (version 16.23). I have a personal subscription to Office 365. I don't wish to be rude, but please work with your team to resolve this ongoing software issue.

Thank you,

Bob

This suggested solution assumes that you have a work or school account. I have a "personal" Office 365 account and I'm having the same logout problems. I can check the box that says 'keep me signed in', but after a period of time (hours or next day), I have to sign in again to use any of the web-based services (mail, calendar, onedrive, etc.). The odd thing is that the background OneDrive file sync remains connected.

I'm a Mac user, and I've been struggling with the same issue. Since the background syncing was still working, my initial workaround was to always open files from my OneDrive folder on my local hard drive and let the background syncing do its thing. However, after reading all of the posts on this thread, I did the following:

1. Using Safari I went to onedrive.live.com
2. I signed out of my account
3. I signed back in and clicked the box "Keep me signed in" on the password dialog box

For a couple days it seemed like everything was back to the way it used to be...no more sign in requests and all my files listed in the online location of the File Open... dialog box. I should mention that I had the Excel application open in the background during those two days. But at some point Excel got the twirling beach ball and stopped responding, as it frequently does. After doing a force quit of Excel, my online files disappeared again in the File Open... dialog box with the "Refreshing..." message appearing at the bottom of the dialog box. Of course, it never refreshes no matter how long I wait.

I know at least 10 others with this issue. I also think Nehe should lose his job as whee would we be on here looking for solutions only to be told old post what a crock

So because it has taken over a year to resolve this issue, it is declared "too old" to resolve?

Jeez. Seems more like MS has just refused to resolve an issue and kept waiting out the clock in hopes that we would all give up. Except that I literally need a new authentication code via my phone or email every single time I need to log in. Only reason I haven't scrapped it entirely is because my uni pays for it, and I don't get a say in how they spend my tuition dollars.

Neha Singh, wtf bud? Don't just run away. Help us.

Hi Everyone,

This is an old post. If you are getting the issue, I'll suggest you post a new thread in our forum for us to troubleshoot the issue.

Regards,

Neha