No non-Microsoft fonts show up in Word 16.9 or 16.9.1

Anonymous
2018-02-06T16:15:51+00:00

When I updated to Word 16.9, all the fonts active on my system disappeared from Word; only the fonts inside the app show up. This is true whether I activate the fonts using a font manager (Suitcase Fusion) or as a system font (which I tried switching the fonts into--I experimented with the help of a technician from Suitcase Fusion). The same problem occurred when I tried updating to Word 16.9.1.

Mind you, these same fonts are all working fine in Word 15.4, to which I have reverted (thank you, Time Machine), but of course it's not terribly safe practice to stay with an older version of Word. And I need the other fonts because I have set up my professional workflow to rely on specific fonts--and the ONLY reason I purchased Office 2016 was for professional workflow. I'm a book designer and formatter/layout artist, and if I can't use my professional fonts in Word (since I have a few clients who insist on doc files), I will have to drop Office and find a program that will, since I do work for several presses that require specific fonts.

I should add that the non-Microsoft fonts ARE showing up in the updated Excel, which is the only other app in Office that I use.

ETA: The issue was fixed in 16.13.1. (Hooray!) It is broken again in 16.14. (Boo.)

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2018-04-24T04:15:38+00:00

Hi Everyone,

We got an update that the issue should be fixed in insider fast version 16.13 (Build 180401). Would you mind upgrading to this version and see if it works on your side? To get on the Fast level, click Help > Check for Updates > Join the Office Insider program to get early access to new releases > Office Insider Fast. You can refer to this article to know more what the Office insider is.

If you prefer to use the production version, such as version 16.12, we suggest you wait for some time and the fix will be rolling out in future release of the production version.

@Edeose, klein81, this thread mainly focus on the 3rd party font issue in Word 2016 for Mac. If you need any assistance about the other issues, please start a new thread in our forum and we will keep assisting you from there.

Best Regards,

Sky

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  1. Anonymous
    2018-04-24T10:08:55+00:00

    @Sky, This appears to be the case. PS Type 1 fonts were working on an earlier Fast version of 16.13 — as recently as build 180411, I think — but have gone away again in 180416. Back to 15.41.

    EDIT: They're back in 180422, for me, which appeared on my auto-update after I wrote the above

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  2. Anonymous
    2018-03-17T04:56:06+00:00

    Hi ElizabethMitchell2,

    Sorry for the inconvenience caused to you.

    Our related team is actively working on this issue. We will let you know the updates ASAP.

    Regards,

    Sky

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  3. Anonymous
    2018-02-20T23:34:14+00:00

    I searched through the threads and don't see a link -- I just see that someone was able to go back to the older version.  Can you send me the link?  I'd be SO grateful!

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  4. Anonymous
    2018-02-11T22:28:00+00:00

    Hi Alexandre,

    Thanks for the information. We'll add this to our report.

    @Jim, thanks for helping us troubleshoot in the thread. We appreciate your effort.

    Regards,

    Xiaomin

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