Onenote: images are replaced with a red X

Anonymous
2018-01-09T23:01:03+00:00

Hello,

As you can read in the title: some of the images in my onenote sections are gone. 

I tried:

  • deleting the cache folder: didn't work
  • updating: didn't work
  • making a new noteblock and copying/replacing my notes to the new noteblock: didn't work
  • opening the notebook online: didn't work, also doesn't show the images

I have an exam coming up and I really can't have this problem right now. Please help.

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2018-02-26T16:46:00+00:00

    I'm having the same issue.  We have multiple users.  They're taking photos with phones and the photos appear on the phone's Onenote but not on OneNote Online or on their local copies of Onenote 2013.  I tried all the steps mentioned above and nothing fixes it.  Could this be an internal issue?

    Thank You,

    Parker

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  2. Anonymous
    2018-02-25T17:04:34+00:00

    Stephanie,

    I've tried other browsers, including Firefox and Edge and I get the same results.

    I also created a separate user profile and I still get the same results.

    Wayne

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  3. Anonymous
    2018-02-23T10:45:27+00:00

    We appreciate your response. For us to further assist you, could you tell us if you've tried to use other browsers and check if you're having the same issue?

    To further isolate your concern, we recommend creating a new user profile and check if the issue persists. You may refer to the steps provided here on how to create a local user or administrator account in Windows 10.

    Let us know how it goes so that we can further assist you.

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  4. Anonymous
    2018-02-20T17:47:58+00:00

    Stephanie,

    Sorry - I forgot the last image (taken of OneNote online after the sync efforts).  Note that it is showing the "test" note that I referenced in my original post.  As you can see it is still not showing the image, despite the fact that the automatic sync appears to be functional.  

    Wayne

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  5. Anonymous
    2018-02-20T17:40:17+00:00

    Stephanie,

    Thanks for the quick response. 

    With respect to your comments:

    1.  I tried repairing OneNote - No change.

    2.  I checked the portal and everything appears to be OK (see image, below - note that the images are labeled to help make it clear which one applies).

    3.  I normally have this set to automatic sync.  I tried manually syncing but I'm not sure how to interpret the results.  It appears that some notebooks are not syncing (see image, below).   It is showing manual because of your instructions.  I then reset it to automatic and sync appears to work (see attachment).  I also logged in online and took an image (after doing the manual and automatic syncs).  Again, no change.

    As info, I have Office 365.  I don't know whether that has any relevance, but I thought I should mention it.

    As I described in my earlier post it would be much more helpful if someone at Microsoft would provide a reference link to use for captures before spending a lot of time and effort chasing down solutions.  That is why I provided a link and images showing the results that I obtain when trying to capture a note.  

    Wayne

    service health

    manual sync

    automatic sync

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