Error- the name in the end tag of the element must match the element type in the start tag

Anonymous
2018-01-14T04:12:40+00:00

Hi, never really posted in one of these things before I this is sort of an emergency, I have an important document due in a few days for uni and all was going good until I encounter the error 'the name in the end tag of the element must match the element type in the start tag' which is preventing me from opening my document.

Naturally when I encounter this error I googled and attempted many fixes and have been attempting to edit the document.xml file for around 4 hours now to no avail.

I would greatly appreciate some help in how to overcome this error, I've linked a google drive folder with both the entire word document as a .rar file and the document.xml file as well as a screenshot of the error below.

I really don't know how to use this site but any help would be appreciated tremendously due to the importance of me resolving this error quickly.

Thanks in advnaced for any help anyone can offer 

:)

https://drive.google.com/drive/folders/19zeLbff\_RpBTZlhBdXn3FliQap19kNwI?usp=sharing 

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

306 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-12-06T15:07:57+00:00

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-12-06T12:28:06+00:00

    Hi Doug, 

    I see you've managed to help a whole host of people struggling with their word documents. Unfortunately I've fallen foul of the same problem and have so far been unsuccessful in my attempts to fix it via online tutorials. 

    Please could you take a look to see if you could fix my document, I'd be very grateful. 

    https://drive.google.com/open?id=1zGczkQQGQbNnBZ6Qak86I4VEklhBOYiD

    Many Thanks, 

    David

    Was this answer helpful?

    0 comments
  3. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  4. Anonymous
    2018-12-02T02:11:17+00:00

    I have retrieved it. I love you so so much. Thank you. Is there any way to repay you?

    Was this answer helpful?

    0 comments
  5. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2018-12-01T22:36:33+00:00

    A repaired copy of your document has been uploaded to the following folder of my OneDrive

    https://1drv.ms/f/s!AmuIXmFDy-1azRlX2JBMPPp_Nb1x

    or

    https://onedrive.live.com/?authkey=%21APdGmCdgen7nNco&id=5AEDCB43615E886B%2114707&cid=5AEDCB43615E886B

    Let me know when you have retrieved it so that I can delete it from that folder.

    Given the type of error in your document, I assume that you are using an installation of Office 2010 that has not been updated with all of the available Service Packs, as a fix to prevent that type of error was included in one of those Service Packs.

    Was this answer helpful?

    0 comments