Outlook - Scrolling Issue

Anonymous
2017-05-11T15:46:39+00:00

Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.

Here's what happens;

User opens an email (or replies to an email).

Then the user tries to scroll to the top of the inbox (sorted by date order for example).

After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.   

There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.  

We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.  

How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-06-07T21:53:38+00:00

The Outlook Team has pushed out a fix from the service.  Please restart Outlook and let me know if you see the issue persist.

Was this answer helpful?

20+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2017-06-07T22:31:18+00:00

Correct Luke, no patches are needed.  The change is purely on the service side.  Outlook will pick up the change from the service and react to it.

Was this answer helpful?

2 people found this answer helpful.
0 comments

94 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2017-05-24T20:55:15+00:00

    I have several users in my organization, including myself, that have been having this same problem now for several weeks.  I was using Version 1704 Build 8067.2115 until a few minutes ago.  I've upgraded to 1705 Build 8201.2025 and the issue is still there.  

    Any other ideas Microsoft?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-05-25T09:16:45+00:00

    Hi Jeffrey,

    Could you please share with us a screenshot of your detailed Outlook version? You can refer to my last post as example.

    Further, we would appreciate it if you could find a clean PC and download the Outlook client form Office 365 portal to check the issue.

    @Caroline, how’s it going on your side?

    Thanks,

    Brook

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-05-25T11:07:05+00:00

    I just upgraded to this version yesterday, but the problem persists.

    Was this answer helpful?

    0 comments