Outlook - Scrolling Issue

Anonymous
2017-05-11T15:46:39+00:00

Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.

Here's what happens;

User opens an email (or replies to an email).

Then the user tries to scroll to the top of the inbox (sorted by date order for example).

After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.   

There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.  

We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.  

How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-06-07T21:53:38+00:00

The Outlook Team has pushed out a fix from the service.  Please restart Outlook and let me know if you see the issue persist.

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Anonymous
2017-06-07T22:31:18+00:00

Correct Luke, no patches are needed.  The change is purely on the service side.  Outlook will pick up the change from the service and react to it.

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  1. Anonymous
    2017-05-24T08:38:01+00:00

    I can confirm I don't have this option either.

    Thanks

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  2. Anonymous
    2017-05-24T08:51:40+00:00

    Hi Brook,

    I can confirm I am now using the latest version and I'm no longer having the issue.

    I've tested on a number of folders on a few machines.

    For the record I'm now using;

    Looks like the bug was resolved!

    Will let you know if it crops up again.

    I'll leave this open until the other users have their issues sorted.

    Caroline - I know I'm not Microsoft but a profile rebuild probably will do the trick (I had to do this on 1 PC).

    Thanks

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  3. Anonymous
    2017-05-24T15:14:22+00:00

    I will try this out and let you know!

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