Outlook - Scrolling Issue

Anonymous
2017-05-11T15:46:39+00:00

Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.

Here's what happens;

User opens an email (or replies to an email).

Then the user tries to scroll to the top of the inbox (sorted by date order for example).

After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.   

There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.  

We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.  

How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-06-07T21:53:38+00:00

The Outlook Team has pushed out a fix from the service.  Please restart Outlook and let me know if you see the issue persist.

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Anonymous
2017-06-07T22:31:18+00:00

Correct Luke, no patches are needed.  The change is purely on the service side.  Outlook will pick up the change from the service and react to it.

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  1. Anonymous
    2017-05-17T09:35:01+00:00

    Hi Alison,

    I'll try and roll back the updates on one of the machines - thanks!

    All updates are rolled out via WSUS so they would have received them at the same time.

    I've found out how to replicate the error every time. Can you try the following and see if you get the same results.

    From a folder in the inbox;

    Click the 'All' button 

    Select Arrange By > From

    Then open an old email and close it.

    Then go back to All > Arrange By > Date.

    Now when you try and scroll to the top of the Inbox (or the subfolder), the scroll bar flicks back to the 'old' email (that you just opened) and you can't seem to get to the top.

    I'll roll back the updates but can you replicate to see if it's a bug or a new feature?

    Thanks

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  2. Anonymous
    2017-05-17T10:09:11+00:00

    Hi Alison,

    I've rolled it back and the problem has gone. Actually the whole sorting menu looks different (so I guess it's a bug in the new version).

    Obviously I can roll it back for the users who have noticed the issue, I'm just concerned about using an outdated version of Outlook.

    What would you recommend? If it can be raised as a bug, I'm sure the users will make do for now.

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  3. Anonymous
    2017-05-18T07:54:15+00:00

    Hello Dave,

    I didn't reproduce this behavior till now, and I don't think that is a new feature since there is no official article mentioned related functions like that.

    Could you please upload a short video about this issue and then share me the link ? You can roll them back to the last version for now since this issue has affect lots of users in your organization. 

    Best Regards,

    Alison

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