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Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.
Here's what happens;
User opens an email (or replies to an email).
Then the user tries to scroll to the top of the inbox (sorted by date order for example).
After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.
There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.
We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.
How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The Outlook Team has pushed out a fix from the service. Please restart Outlook and let me know if you see the issue persist.
Correct Luke, no patches are needed. The change is purely on the service side. Outlook will pick up the change from the service and react to it.
The original scrolling bug is fixed in 1705 FRDC and all other channels except Deferred. The FRDC fix only came in the last couple weeks. Make sure you are on version 16.0.8201.2162 or higher. The current FRDC is 8201.2171.
If you can get a reliable repro with steps I can follow let me know and I will see if I can reproduce it.
This page shows the versions on each channel, https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7?ui=en-US&rs=en-US&ad=US.
Gabriel,
Our environment is also running the Current Channel and we have seen the issue since the June 7th update. The August 8th Deferred Channel notes the fix is applied, but the Current Channel update notes do not advise of it being fixed on June 7th or in the most recent batch of updates. The majority of our users are on 1707 (Build 8326.2059) and I am still getting reports.
Ryan,
The original bug should be fixed in all channels but DC. There is a new bug but its supposed to mostly affect scroll when deleting items for example if you deleted an item during a search.
If you want to test and see if it could be the issue you are seeing you can set these registry keys to disable the flight that is causing it. Add the text below to Notepad and save the file as a .reg extension. Then double click on the file to add it to the registry. I posted a copy of the reg key you can download from here, https://1drv.ms/f/s!AobSYdEz_Bdhhrhccv0p07xuQqt7RA. Please give this a try on one of the affected machines and let me know if this helps or not.
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\SOFTWARE\Wow6432Node\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides]
"ofsatqrgsry3ri0"=dword:00000000
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\ExperimentEcs\Overrides]
"ofsatqrgsry3ri0"=dword:00000000