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Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.
Here's what happens;
User opens an email (or replies to an email).
Then the user tries to scroll to the top of the inbox (sorted by date order for example).
After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.
There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.
We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.
How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The Outlook Team has pushed out a fix from the service. Please restart Outlook and let me know if you see the issue persist.
Correct Luke, no patches are needed. The change is purely on the service side. Outlook will pick up the change from the service and react to it.
We started having this issue when Version 1705 (Build 8201.2102) was released. I discovered a newer version is out there that fixes several issues, including some weird spell check behavior and some scrolling issues. However, I was not getting the update, and it turns out that 1705 is the deferred branch (aka current branch for business), and the fixed version is the current branch. It is important to note that if you have office 365 Pro installed, it always defaults to the "deferred" branch of updates even without any policies in place. You can apply a group policy to force the machine into the current branch. However, I only wanted to fix this issue for a few machines and not be in the current branch going forward, so I added a registry key temporarily to force it into the current branch and manually checked for updates to get the latest version. Then I removed the key. Or you can just wait until the next version is released to the deferred branch....
Version numbers:
This article is more about deploying 365, but it covers the registry key and policies:
http://tomtalks.uk/2016/01/choose-office-2016-branch-local-group-policy/
We have the same exact issue. it's happening for all of our users (over 100 people) on all computers (over a 100 PCs).
Is there an official fix from Microsoft?
A fix for Current Channel was released from the service on June 7th. What version are you using and what channel are you on?
You can see what version are on the different channels here, https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7?ui=en-US&rs=en-US&ad=US&fromAR=1.