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Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.
Here's what happens;
User opens an email (or replies to an email).
Then the user tries to scroll to the top of the inbox (sorted by date order for example).
After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.
There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.
We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.
How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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The Outlook Team has pushed out a fix from the service. Please restart Outlook and let me know if you see the issue persist.
Correct Luke, no patches are needed. The change is purely on the service side. Outlook will pick up the change from the service and react to it.
Same issue within the Inbox, clicking and dragging the scroll bar down, after releasing the mouse the scroll bar automatically moves back up.
Ran each of the following and tested after each with no resolution.
Same issue persists with scroll bar.
Hi All,
Thanks for reporting this.
Currently, we are consulting our related team about this. We will let you know once we get any updates.
Regards,
Robert
I cannot scroll with my mouse (or drag the scroll bar) more than 3-4 days in either direction without the focus jumping back to the last selected email. I don't know if it is limited by # of emails or an actual date range (perhaps it creates a range of a week).
I noticed that if I drag the scroll bar far enough (perhaps into the 'Older' section), I can move around freely, unless I get too close to the last selected email, in which case I am back to square one. Truly bizarre.
When I uncheck 'Show in Groups' (can be found under the 'All' drop menu right next to the search bar), I can scroll freely without any problem, though I can no longer see the date grouping bars ('Today. Yesterday, Thursday...)
I just noticed this problem today, though I may have had this problem for much longer as I get a large amount of email, and usually just work within the last few days, or I am using search, which changes the selected email.
I saw this same problem in a previous version of Outlook years ago and after fighting with it for weeks just gave up and removed the 'Show in Groups' functionality. When I installed a newer version of Outlook I just started using it without any modifications and didn't notice any problems. Perhaps the problems has been there all along, and my usage just changed.
Regardless, It really should not take so long to fix such a problem. If Microsoft cannot replicate the problem, they can log onto my PC and see for themselves.