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Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.
Here's what happens;
User opens an email (or replies to an email).
Then the user tries to scroll to the top of the inbox (sorted by date order for example).
After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.
There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.
We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.
How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The Outlook Team has pushed out a fix from the service. Please restart Outlook and let me know if you see the issue persist.
Correct Luke, no patches are needed. The change is purely on the service side. Outlook will pick up the change from the service and react to it.
I too have this issue. Microsoft, you have thousands of developers, yet you cannot fix this bug? There is a similar bug that is annoying, where you do a search, then try to scroll down and the list jumps a number of emails, need to scroll back up.
Come on Microsoft! Fix this bug now!
Here's the version I am running:
I agree.
Guys I can understand that you need to troubleshoot - roll back the version, try with another profile, try with another account etc but this is clearly a bug affecting multiple users from multiple organisations.
Hi Dave,
I understand your concern. The issue causes inconvenience to your daily works. However, we cannot replicate the issue despite that the Outlooks in our labs are the same version as yours.
In addition, the issue doesn’t appear if you keep the setting as 'Arrange by Date', which seems weird.
I will further consult our related team about the issue. Thank you for your time.
Thanks,
Brook