Outlook - Scrolling Issue

Anonymous

Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.

Here's what happens;

User opens an email (or replies to an email).

Then the user tries to scroll to the top of the inbox (sorted by date order for example).

After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.

There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.

We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.

How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.

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Anonymous

The Outlook Team has pushed out a fix from the service. Please restart Outlook and let me know if you see the issue persist.

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Answer accepted by question author

Anonymous

Correct Luke, no patches are needed. The change is purely on the service side. Outlook will pick up the change from the service and react to it.

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94 additional answers

Anonymous

2017-07-10T16:21:38+00:00

We started having this issue when Version 1705 (Build 8201.2102) was released. I discovered a newer version is out there that fixes several issues, including some weird spell check behavior and some scrolling issues. However, I was not getting the update, and it turns out that 1705 is the deferred branch (aka current branch for business), and the fixed version is the current branch. It is important to note that if you have office 365 Pro installed, it always defaults to the "deferred" branch of updates even without any policies in place. You can apply a group policy to force the machine into the current branch. However, I only wanted to fix this issue for a few machines and not be in the current branch going forward, so I added a registry key temporarily to force it into the current branch and manually checked for updates to get the latest version. Then I removed the key. Or you can just wait until the next version is released to the deferred branch....

Version numbers:

https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7

This article is more about deploying 365, but it covers the registry key and policies:

http://tomtalks.uk/2016/01/choose-office-2016-branch-local-group-policy/
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Anonymous

2017-07-07T18:14:17+00:00

I still have this issue. Latest Office version. It actually started happening to me after the most recent update.
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