Outlook - Scrolling Issue

Anonymous
2017-05-11T15:46:39+00:00

Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.

Here's what happens;

User opens an email (or replies to an email).

Then the user tries to scroll to the top of the inbox (sorted by date order for example).

After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.   

There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.  

We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.  

How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-06-07T21:53:38+00:00

The Outlook Team has pushed out a fix from the service.  Please restart Outlook and let me know if you see the issue persist.

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Anonymous
2017-06-07T22:31:18+00:00

Correct Luke, no patches are needed.  The change is purely on the service side.  Outlook will pick up the change from the service and react to it.

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  1. Anonymous
    2017-05-27T09:54:29+00:00

    Hi Dave,

    Thanks for the updates.

    What is the account that you configure in the client? Is it an Office 365 account or other?

    Meanwhile, I'd like to know if the issue persists for another account in the same profile. This is to test whether the issue is related to the account or not.

    I notice that firstly you changed Arrange by Date to Arrange by From and then change it back to Arrange by Date, could you please let us know the reason what you have to change the setting to Arrange by From?

    What about you let the setting always be Arrange by Date? Will the issue occur? If so, please also share with us a video.

    Regards,

    Robert

    [Updated by Brook Zhang MSFT Support, 4:10 AM, May, 28, 2017 (UTC)]

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  2. Anonymous
    2017-05-26T10:32:56+00:00

    Hi Robert,

    Yes we've just tried selecting another email and the problem still persists (after changing it back to 'arrange by date').

    Thanks

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  3. Anonymous
    2017-05-26T10:09:14+00:00

    Hi Jeffrey & Dave,

    Thanks for the reply.

    After you switch back to arrange by date, if you select another email and then scroll to the top, does the issue persist?

    @Jeffrey, if you create a new profile for your account, does the issue persist?

    Regards,

    Robert

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