Outlook - Scrolling Issue

Anonymous
2017-05-11T15:46:39+00:00

Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.

Here's what happens;

User opens an email (or replies to an email).

Then the user tries to scroll to the top of the inbox (sorted by date order for example).

After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.   

There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.  

We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.  

How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-06-07T21:53:38+00:00

The Outlook Team has pushed out a fix from the service.  Please restart Outlook and let me know if you see the issue persist.

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Anonymous
2017-06-07T22:31:18+00:00

Correct Luke, no patches are needed.  The change is purely on the service side.  Outlook will pick up the change from the service and react to it.

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  1. Anonymous
    2017-05-30T15:08:05+00:00

    I too have this issue.  Microsoft, you have thousands of developers, yet you cannot fix this bug?  There is a similar bug that is annoying, where you do a search, then try to scroll down and the list jumps a number of emails, need to scroll back up.

    Come on Microsoft!  Fix this bug now!

    Here's the version I am running:

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  2. Anonymous
    2017-05-30T08:32:04+00:00

    Hi Robert,

    Yes this is an Office 365 account. I can confirm that the issue is not related to a specific account (as we have a number of users having the same issue).  

    Users here switch between the 'Arrange by Date' and 'Arrange by From' functions as this makes their workflow process easier.  

    If we leave the setting as 'Arrange by Date', there is no issue with the scrolling. It's only after the user switches between the views that the issue occurs.

    Thanks

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  3. Anonymous
    2017-05-29T03:01:09+00:00

    Hi Dave,

    Any updates?

    Thanks,

    Brook

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