Outlook - Scrolling Issue

Anonymous
2017-05-11T15:46:39+00:00

Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.

Here's what happens;

User opens an email (or replies to an email).

Then the user tries to scroll to the top of the inbox (sorted by date order for example).

After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.   

There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.  

We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.  

How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-06-07T21:53:38+00:00

The Outlook Team has pushed out a fix from the service.  Please restart Outlook and let me know if you see the issue persist.

Was this answer helpful?

20+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2017-06-07T22:31:18+00:00

Correct Luke, no patches are needed.  The change is purely on the service side.  Outlook will pick up the change from the service and react to it.

Was this answer helpful?

2 people found this answer helpful.
0 comments

94 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2017-06-02T17:18:26+00:00

    Same issue within the Inbox, clicking and dragging the scroll bar down, after releasing the mouse the scroll bar automatically moves back up. 

    Ran each of the following and tested after each with no resolution.

    1. Updated today to the latest version. Previously on Version 1704 (Build 8067.2115), updated to 8067.2157. 
    2. Ran outlook /safe
    3. Performed a Quick Repair on MS Office 365 Business
    4. Performed an Online Repair
    5. Disabled all COM Add-ins for Outlook

    Same issue persists with scroll bar.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-06-02T16:06:01+00:00

    Hi, 

    We have the same issue on a number of computers, I can confirm the build is 8067.2115  version 1704

    We can replicate the issue by doing the following steps:

    • scroll over halfway down and select a message
    • click on a message
    • manually drag scroll bar up 

    The bar will get stuck before the top of the inbox

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-06-02T08:11:23+00:00

    I am also having the crazy scolling issue! - Have read this entire thread and made the latest updates, but still I have the problem.

    Going crazy - it is really taking lots of extra time and frustrations during the work day.

    Please fix the scrolling issue now.

    (Also with Version 1704 (Build 8067.2115))

    Was this answer helpful?

    0 comments