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Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.
Here's what happens;
User opens an email (or replies to an email).
Then the user tries to scroll to the top of the inbox (sorted by date order for example).
After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.
There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.
We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.
How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The Outlook Team has pushed out a fix from the service. Please restart Outlook and let me know if you see the issue persist.
Correct Luke, no patches are needed. The change is purely on the service side. Outlook will pick up the change from the service and react to it.
The scrolling issue is a bug that we are tracking but I don't have a release date for the fix. Is the problem bad enough that you would want to try reverting to an earlier version that does not have the bug? I don't know yet what version introduced it but I can post instructions if you want to test with some earlier builds.
Glad to hear MS is aware of the bug. Ran into this with a client of mine today. Will stay tuned for updates. What is the specific version to roll back to where this bug does not exist? (and how do we roll back to it...)
The scrolling issue is a bug that we are tracking but I don't have a release date for the fix. Is the problem bad enough that you would want to try reverting to an earlier version that does not have the bug? I don't know yet what version introduced it but I can post instructions if you want to test with some earlier builds.
Hi Johnebrown,
In Office 365 forum, remote desktop is not supported. We have been aware of this. Thank you for your sharing.
Regards,
Brook