Outlook - Scrolling Issue

Anonymous
2017-05-11T15:46:39+00:00

Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.

Here's what happens;

User opens an email (or replies to an email).

Then the user tries to scroll to the top of the inbox (sorted by date order for example).

After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.   

There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.  

We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.  

How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-06-07T21:53:38+00:00

The Outlook Team has pushed out a fix from the service.  Please restart Outlook and let me know if you see the issue persist.

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Anonymous
2017-06-07T22:31:18+00:00

Correct Luke, no patches are needed.  The change is purely on the service side.  Outlook will pick up the change from the service and react to it.

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  2. Anonymous
    2017-06-27T07:53:42+00:00

    Another way to scroll to the top is to first deactivate the selection on the email list. You can do this by clicking on the folder pane or anywhere gray. This makes the blue selection go gray as well. Then you can scroll freely.

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  3. Anonymous
    2017-06-24T10:12:34+00:00

    Hi Messaging Administrator,

    As Gabriel mentioned above, the issue is fixed in the latest Outlook client (Version 1705 (Build 8201.2102)) under current channel (https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7?ui=en-US&rs=en-US&ad=US).

    However, I notice your Outlook client is on the top of this version. It should be under first release for current channel. Given the situation, it is suggested you let your IT administrators change to current channel. Here is an article for your administrator’s reference:

    https://support.office.com/en-us/article/Set-up-the-Standard-or-First-Release-options-in-Office-365-3b3adfa4-1777-4ff0-b606-fb8732101f47

    @Jeff, if you are using Office 2016 Click-to-Run suites, please refer to the article below to revert to an earlier Office version:

    https://support.microsoft.com/en-sg/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-click-to-run

    Thanks,

    Gary

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