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Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.
Here's what happens;
User opens an email (or replies to an email).
Then the user tries to scroll to the top of the inbox (sorted by date order for example).
After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.
There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.
We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.
How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The Outlook Team has pushed out a fix from the service. Please restart Outlook and let me know if you see the issue persist.
Correct Luke, no patches are needed. The change is purely on the service side. Outlook will pick up the change from the service and react to it.
Hi Christine,
If your Office 365 installation is corrupt, I would uninstall it from the 'Programs and features' menu in Windows. Once that's fully removed you can look at purchasing a 2013/2016 license if you still need to.
If you're having trouble uninstalling I would open another thread on here (your issue may get overlooked as this thread is about the scrolling issue specifically in 2016).
Just go to 'Participate > Ask a question' at the top of the page.
Thanks
Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.
Here's what happens;
User opens an email (or replies to an email).
Then the user tries to scroll to the top of the inbox (sorted by date order for example).
After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.
There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.
We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.
How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.
I don't have 2016 and I don't want Outlook. I have a partial install of Office 365 that just hangs everything up. I am disabled and I get Accessibility but not sure what I am doing. I had Office 365 on my OneDrive but it seems to be gone now. What a mess. I get no mail. I have no office and If possible I would like to just upgrade to 365 from my Office 2013. My 2013 isn't even installed so everything is a mess. How do I find Outlook to uninstall it? Plus how can up upgrade using my Office 2013?
I too am having similar issues. I have not rolled back my machines yet but the Home button fix does work for me.
The issue started after the April update. This is definitely a bug since all 28 of my users on PC are experiencing this issue.