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Since the recent Office 2016 updates we have a number of users having an issue with scrolling through emails in Outlook.
Here's what happens;
User opens an email (or replies to an email).
Then the user tries to scroll to the top of the inbox (sorted by date order for example).
After dragging the scroll bar up to the top (via wheel or left click), the scroll bar jumps back down to show the 'active' email in the centre. Basically it keeps the view pane showing the last 'active' email in view.
There's no way of cancelling the active email. The users have to keep clicking higher up the list, or press 'Home' on the keyboard to get to the top.
We have re-installed/repaired 2016 install on multiple machines and it's only been happening since the recent updates.
How do we resolve this? I'm thinking it's a new feature but it's causing a lot of issues.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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The Outlook Team has pushed out a fix from the service. Please restart Outlook and let me know if you see the issue persist.
Correct Luke, no patches are needed. The change is purely on the service side. Outlook will pick up the change from the service and react to it.
Hi
Does having (Version 1705 (Build 8201.2102)) under deferred channel make any difference to expected behaviour? I'm still seeing the sticky email stopping scrolling, but I'm not always able to reproduce it: Most recently, recalling and resending an edited email caused it to briefly become stuck to the Recalled email, so I couldn't scroll in the sent folder. Then, a few seconds later, without losing focus on the email, it let me scroll again, but I've seen this problem this morning in the Inbox as well as the outbox, and with several different sort orders selected.
Thanks,
Andy
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Another way to scroll to the top is to first deactivate the selection on the email list. You can do this by clicking on the folder pane or anywhere gray. This makes the blue selection go gray as well. Then you can scroll freely.